We're here to help! Have a question or need info but can't find an answer in our Help Center? No problem.

Email us at questions@legacybox.com or give us a call at 423-375-0000. Our phone hours are 9:00am - 5:00pm EST.

Give us a call at 423-375-0000. Our Phone hours are 9:00am - 5:00 PM EDT.

Legacybox

Easily find quick answers to our common questions. 

Legacybox Help Center

What is Legacybox?

How does it work?

How long does it take?

Placing an Order with Legacybox

Is it safe to mail my memories to Legacybox?

What is an item?

Will you return my original items?

What size Legacybox should I order?

Where do you ship?

I live in Chattanooga. Can I bring my Legacybox to you?

What are my shipping options, and how much do they cost?

Will you edit, improve, or restore my media items?

Will you clean or fix media before you digitize it?

What is shipping protection?

Will you keep my photos in chronological order?

How It Works

What media types do you convert?

How do you digitize tapes? What is the quality?

How do you convert film? What is the quality?

How do you scan pictures? What is the quality?

Can I see some examples of your photo transfers?

How do you transfer audio? What's the quality?

What if my tapes aren't full? Or are moldy or damaged?

Can you convert copyright material?

Specialty Formats

Do you convert adult or explicit content?

Why weren't my items digitized?

What We Digitize

What will I get back?

Which storage option is best?

What's a Thumb Drive? How do I use it?

Whats a DVD/CD Set? How do I use it?

What is Digital Download? How do I use it?

What is Digital Download?

What is Legacybox Backup? How do I log in? How do I manage my subscription?

My digital files look jumpy or choppy when I play them back in Quicktime. What should I do?

Why is there blue screen on my files/DVDs?

Why is there extra blank footage on my digital files?

What are the weird lines at the bottom of my tape?

What is tracking?

Can you combine my tapes onto a single DVD?

Why are my tapes, film or audio reels split into multiple files?

How can I edit my audio digital files?

Why does my film jump around?

What You Get Back

How do I use my promotional code or discount code?

Can I have a refund if I missed the sale or the price of an item dropped?

Why did I receive an invoice for extra items?

My voucher code expired. What do I do?

How do Legacybox Groupon vouchers work?

Do you offer gift certificates?

Do you offer bulk pricing?

Payments & Promotions

I have already ordered, what's next?

What's inside my Legacybox?

How should I prep or clean my media before sending it in?

How do I label my items?

What if all my media won't fit in my Legacybox?

Can I ship my order in multiple boxes?

Where can I ship my Legacybox?

How do I activate my order?

Prepping Your Media

How can I track my order?

Where do I find my order number?

Did you receive my order?

Track My Order

How do I add items to my Legacybox?

Can I change my shipping address?

Does my Legacybox expire?

What’s your return policy?

How do I cancel my order and receive a refund?

Do you offer replacements and exchanges?

Order Changes & Returns

What is Legacybox Cloud?

How do I setup my Cloud account?

How do I log in to my Cloud account?

I ordered my Legacybox through a third party (Walmart, HSN, QVC), how do I get into my cloud account?

Why are some of my digital files missing?

How can I organize my digital files?

How do I title my memories?

How do I add my memories to collections?

How do I add dates to my memories?

Why is there blue screen on the end of my home movies?

How do I share a memory?

How do I download my files?

I've downloaded my files, where did they go?

Where are my files stored?

How do I update my account info?

How do I cancel my cloud subscription?

How do I add friend or family members to my Cloud account?

Cloud

How do I Unsubscribe from Legacybox Emails and Text messages?

Do you offer bulk or business services?

Does Legacybox offer donations to causes and organizations?

Can I give Legacybox as a gift?

Other

Cloud · Thumb Drive · Disc Set · Info & Use

Cleaning · Applying Barcodes · Shipping

Locating Your Order Number · Order Status

Add-ons · Upgrades · Returns · Refunds

All articles

Categories