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Email us at questions@legacybox.com or give us a call at 423-375-0000. Our phone hours are 9:00am - 5:00pm EST.

Give us a call at 423-375-0000. Our Phone hours are 9:00am - 5:00 PM EDT.

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Legacybox Help Center

What is Legacybox?

How does Legacybox work?

How long does Legacybox take?

Placing an order with Legacybox

Is it safe to mail my memories to Legacybox?

What is an item?

Will you return my original items?

What size Legacybox should I order?

Where do you ship?

I live in Chattanooga. Can I bring my Legacybox to you?

What are my shipping options, and how much do they cost?

Will you edit, improve, or restore my media items?

Will you clean or fix media before you digitize it?

What is shipping protection?

Will you keep my photos in chronological order?

How It Works

What media types do you convert?

How do you digitize tapes? What is the quality?

How do you convert film? What is the quality?

How do you scan pictures? What is the quality?

Can I see some examples of your photo transfers?

How do you transfer audio? What's the quality?

What if my tapes aren't full? Or are moldy or damaged?

Can you convert copyright material?

Which specialty formats do you support?

Do you convert adult or explicit content?

Why weren't my items digitized?

What We Digitize

What will I get back?

Which storage option is best?

What's a Thumb Drive? How do I use it?

Whats a DVD/CD Set? How do I use it?

Why are there blank or blue screens on the end of my home movies?

What is Digital Download?

My digital files look jumpy or choppy when I play them back in Quicktime. What should I do?

Why is there blue screen on my files/DVDs?

What are the weird lines at the bottom of my tape?

What is tape tracking?

Can you combine my tapes onto a single DVD?

Why are my tapes, film or audio reels split into multiple files?

How can I edit my audio digital files?

Why does my film jump around?

How can I view my digitized files on my TV?

Why isn't my thumb drive working on my TV?

What You Get Back

How do I use my promotional code or discount code?

Can I have a refund if I missed the sale or the price of an item dropped?

Why did I receive an invoice for extra items?

My voucher code expired. What do I do?

How do Legacybox Groupon vouchers work?

Do you offer gift certificates?

Do you offer bulk pricing?

Payments & Promotions

I have already ordered, what's next?

What's inside my Legacybox?

How should I prep or clean my media before sending it in?

How do I label my items?

What if all my media won't fit in my Legacybox?

Can I ship my order in multiple boxes?

Where can I ship my Legacybox?

How do I activate my order?

Prepping Your Media

How do I track my order?

Where do I find my order number?

Did you receive my order?

Tracking Your Order

How do I add items to my Legacybox?

Can I change my shipping address?

Does my Legacybox expire?

What’s your return policy?

How do I cancel my order and receive a refund?

Do you offer replacements and exchanges?

How do you handle media items that exceed prepaid order limits?

Order Changes & Returns

Everything you need to know about Legacybox Backup

How do I sign in to my Legacybox Cloud account?

How do I cancel my Legacybox Cloud subscription?

How do I manage my Legacybox Cloud subscription?

I ordered my Legacybox through a third-party (Walmart, HSN, QVC), how do I get into my cloud account?

How do I update my Legacybox Cloud billing info?

Managing Your Subscription

What is Legacybox Cloud?

How do I setup my Legacybox Cloud account?

How do I share a memory?

How do I add friend or family members to my Legacybox Cloud account?

How do I add dates to my memories?

How can I organize my memories?

Where are my files stored?

How do I title my memories?

How do I add my memories to collections?

How do I download my files?

I’ve downloaded my files—where did they go?

Why are some of my digital files missing?

Using Our Cloud App

How do I Unsubscribe from Legacybox Emails and Text messages?

Do you offer bulk or business services?

Does Legacybox offer donations to causes and organizations?

Can I give Legacybox as a gift?

How should I contact Legacybox?

Other

Downloads · Thumb Drive · Disc Set · Info & Use

Cleaning · Applying Barcodes · Shipping

Add-ons · Upgrades · Returns · Refunds

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