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How It Works

General Info · Placing An Order

What is Legacybox?

Legacybox is an all-in-one kit to have your home movies, photos and film converted to digital. We offer a range of sizes so you can find the one best suited to your family's needs. If your analog media collection is in between our offered sizes, no s

How does it work?

1. We send you an all-in-one digitizing kit. 2. You prep, pack, and send your media. 3. We digitize everything by hand, right here in the USA. 4. You relive your cherished moments!

How long does it take?

That is somewhat up to you! During the checkout process, you'll be asked to select a digitizing time. Standard Digitizing (FREE) is included with all Legacyboxes. We also offer two paid rush options if you need your media back faster.

Is it safe?

Yes! We've designed your Legacybox to be a safe way to digitize home movies and photos. We're the leader for home movie and photo conversion. We've served over 1 million families and created millions of DVDs/CDs and digital files for customers all o

What is an item?

1 item = 1 tape OR 1 reel OR 1 pack of 25 photo items. You can mix and match the media types you chose to send us!. Below are a few examples of items:. Absolutely! Each Legacybox is pre-paid for a certain number of items, and you can send in any comb

Will you return my original items?

Absolutely! We understand how important, and even irreplaceable, your originals items are. We always make sure to return your original items with your completed order.

What size Legacybox should I order?

We offer a range of sizes so you can find the one best suited to your family's needs. If your analog media collection is in between our offered sizes, no sweat! We include extra item barcodes with every kit. If you chose to send in more items than wh

How do I order?

1. Go to Legacybox.com 2. Select the Legacybox that best fits your needs 3. Add it to card, then proceed through the checkout steps

Where do you ship?

We can ship anywhere to the continental United States. Unfortunately, we are unable to ship to Alaska, Hawaii, Canada, and Army, Air Force, or Fleet Post Offices at this time.

What are my shipping options, and how much do they cost?

For the initial shipment of your Legacybox, we provide a few options based on the box you choose. Please know that the Standard and Ground options are delivered by USPS, so if you have issues receiving packages from USPS in your area, you may benefit

I live in Chattanooga. Can I bring my Legacybox to you?

We do not have a store front accessible to customers, so unfortunately this is not something we can accommodate. In order to make our service as efficient and safe as possible, we do not accept hand-delivered Legacyboxes. Please use the provided ship

Will you edit, improve, or restore my media items?

We offer a one-to-one transfers so the quality of your digital files will depend largely on the condition of your originals. For tapes, we'll transfer the entire time which may include some blank or blue screen. At this time we do not offer any resto

Will you clean or fix media before you digitize it?

At this time we do not offer film or photo cleaning services. Our repair service is limited to splicing; we don't offer a comprehensive tape repair service.

What is shipping protection?

These are such precious memories and you can never be too careful or have too much peace of mind! Shipping protection is ultimately to put your mind a little more at ease when you send off your Legacybox. While it doesn't make the shipping any more s

Will you keep my photos in chronological order?

We are excited to help you preserve your photos!. We use a variety of scanners and equipment for each order, to ensure the highest quality conversion for your photos, slides, and negatives. Some photos tend to be more finicky than others and may requ