How long does it take?Updated a month ago
I just placed my order, when will I receive my Legacybox?
Your Legacybox will ship out within 72 hours of your order being placed. We will send you tracking information as soon as it ships!
How long does digitizing take?
That is somewhat up to you! During the checkout process, you'll be asked to select a digitizing time. Standard Digitizing (FREE) is included with all Legacyboxes. We also offer two paid rush options if you need your media back faster.
- Standard Processing (Approximately 10 to 12 weeks; varies depending on inbound volume)
- Expedited Processing (3 to 4 weeks)
- Guaranteed Rush Processing (10 business days)
Please note that, digitizing analog media is more of an art than a science, so while we can provide estimated processing times, the time it takes for any particular order can vary depending on a number of factors.
How much is it to upgrade my digitizing time?
This depends on the size of your order and the number of production slots we have available when you place your order. To see the current pricing, add the Legacybox you'd like to purchase and proceed to the cart.
How will I know that my order is progressing through the digitizing process?
As your order moves through our plant, we will send you emails every step of the way, keeping you updated at every turn.
You can also track the status of your order by visiting legacybox.com/order-tracking.