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Payments & Promotions

Pricing · Discount Codes · Invoices

How do I use my promotional code or discount code?

1. Select the Legacybox you'd like to order 2. If you'd like, add an optional Thumb Drive or Disc Set 3. Proceed to checkout 4. In the "discount" box on the right-hand side of the final checkout page, enter your discount code. 5. Click "Apply"

Can I have a refund if I missed the sale or the price of an item dropped?

If you contact our Customer Service team within 7 days of your original purchase, we'd be happy to adjust the sale and refund you the difference!

Why did I receive an invoice for extra items?

When you place an order, you are buying a box that is prepaid for a certain number of items. We offer 2 Item, 10 Item, 20 Item, and 40 Item boxes. In each box, you'll see barcodes that say "Included Item $0" in the quantity of the number of items the

My voucher code expired. What do I do?

If your voucher is past its expiration date, it is only valid for the amount paid to purchase it. You may still use the redemption code to apply that value to your order!. If you are experiencing issues with your voucher code, please contact our cust

How do Legacybox Groupon vouchers work?

There are two distinct types of Legacybox Groupon vouchers: Package Specific Vouchers and General Spending Vouchers. Groupon vouchers are only valid toward the initial purchase of a Legacybox. They are not valid toward any subsequent charges for orde

Do you offer gift certificates?

We offer E-Deals — our digital version of a gift certificate. E-Deals are printable vouchers that can be given as gifts to other people (or to treat yourself)! Our vouchers cover the cost of conversion and the Digital Access download. DVD/CD sets and

Do you offer bulk pricing?

Our pricing is extremely competitive, regardless of how much analog media you need to digitally preserve. That being so, we do not offer special discounts for extra large orders.