Why did I receive an invoice for extra items?
When you place an order, you are buying a box that is prepaid for a certain number of items. We offer 2 Item, 10 Item, 20 Item, and 40 Item boxes. In each box, you'll see barcodes that say "Included Item $0" in the quantity of the number of items the box covers.
We also understand that many people have a number of items in between our box sizes. Therefore, each box also has additional barcodes that say "Additional Item $17.99." If you decide to add more items to your box, you are charged at a rate of $17.99 for each extra item.
Invoices may also be generated if you decide to add a additional DVD/CD set or Thumb Drive.
How do I pay for my extra items?
Simply click the link in the invoice email that we sent out to you!
What should I do if there's an unauthorized charge on my credit card?
An unauthorized charge is never something we intend, and we want to help you get it sorted out right away. More than likely this is for extra items that you added to your order. If there is a charge to your card that you did not authorize, please contact our Customer Support Team at [email protected].