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What You Get Back

Cloud · Thumb Drive · Disc Set · Info & Use

What will I get back?

In your completed Legacybox, you will find your original tapes, reels, and/or photos, along with your new thumb drive, or DVDs/CDs. If you purchased our Digital Access, you'll receive an email with a link to your Google Drive account.

Which storage option is best?

Each Legacybox include Online Cloud Access, FREE for 90 Days. Your Online Cloud Access includes: stream from anywhere, easily share your files, download & save, secure storage. You can also add an optional thumb drive or DVD/CD set.

What's a Thumb Drive? How do I use it?

Thumb drives are awesome because you can easily plug them into your computer to view, edit and store. Here are a few guides for making the most of your Thumb Drive!

Whats a DVD/CD Set? How do I use it?

If you're sending in home movies, DVDs are great if you want to archive your memories and watch them using a DVD player. If you're sending in photos or audio, you can select to receive a CD which would be played on your computer.

What is Digital Download? How do I use it?

If you'd like some instructions on how to do this, you can watch this video below:. To perform any kinds of edits or changes to your digital files, they must first be downloaded to your computer. To download your files from Google Drive, follow these

What is Legacybox Backup? How do I log in? How do I manage my subscription?

Legacybox Backup is a subscription service that takes the hassle out of protecting your home videos and photos by hosting them securely in the cloud. Your Legacybox Backup subscription can be managed through your order's status page on our website!.

My digital files look jumpy or choppy when I play them back in Quicktime. What should I do?

Don't panic! Your tapes and files are just fine. Quicktime has a lot of bugs that can result in choppy or jumpy video playback. While the video formats we use are very standard, some Mac computers may have issues with video playback.

Why is there blue screen on my files/DVDs?

When we convert your items, we make sure to convert them from the very beginning to the very end. This means that if there is blank space on the originals, that will show up on the converted copies as well. These blank spaces show up

Why is there extra blank footage on my digital files?

It is very important to us that we capture every last second of your memories, so we record every tape from start to finish, from the very first second to the very last. Some people record footage for the entire tape, and some fo

What are the weird lines at the bottom of my tape?

They are called Overscan Lines and they're related to Title Safe. Back in the heyday of analog media, not all of the information recorded on a tape ended up being viewable on your TV. Title Safe is one of three areas of older

What is tracking?

In the simplest definition, tracking helps fine tune your tape's speed during playback. Tracking on your tape is important because it helps ensure that it plays safely and smoothly. Good tracking depends precisely on the distance between certain comp

Can you combine my tapes onto a single DVD?

We have always found that to ensure the best quality transfer, one tape per DVD is the best bet, just to make sure everything fits properly. In addition, we also play through every tape in its entirety to make sure that ever

Why are my tapes, film or audio reels split into multiple files?

There are a couple reasons as to why. 1. Better compatibility with Cloud platforms.2. Better compatibility with USB storage.3. Better compatibility with DVDs, at maximum quality.The first reason is that some Cloud

How can I edit my audio digital files?

Editing your audio is a great way to use your digital files to create something more. There are several different programs you can use. Chances are good that you already have one installed on your computer. The programs listed below are great for mak

Why does my film jump around?

This is primarily caused by small warping in the film. Over time, humidity changes can warp the film, giving it a small curve. That curve makes it difficult to track properly through our machines, resulting in some of the jumpiness t