How many DVDs/CDs will I receive if I select Disc Set?
The type and number of discs you receive will depend on what types of media items you send in.
- Video Tapes:
Each tape will be converted to its own DVD disc. Normally the tape can fit on a single disc, but some longer tapes may need to be split up onto multiple discs. - Film Reels:
As film reels generally have a very short run time, they will be combined onto a single DVD disc. In cases of orders with a large number of reels, multiple discs may be required. Please note: we are not able to digitize film reels onto separate discs. - Audio Tapes/Reels:
Each side of an audio tape or audio reel will be converted to its own audio CD disc. For example, a two sided audio cassette will be converted to two discs; one for Side A and one for Side B. Please note: we do not provide track separation.
- Photos/Slides/Negatives:
All photo items in an order will be converted to a single storage CD disc. Each individual image will be a separate .JPG file on the disc. Please note: photo items will not come back as a DVD viewable in a DVD player.
How do I play my DVDs/CDs?
Our DVDs are region free and copyright free. They are formatted to work in a DVD player. While it is possible that our DVDs will work on Blu-ray players (if those players are formatted to play DVDs), gaming consoles, or DVD-capable computers, it is not universal and depends on the specifics of the system or software you are using.
Our audio CDs will work like any music CD you've used in the past. Simply insert the disc into your computer or CD player and listen!
Photo CDs will work in your computer. Insert the disc, and you can open and save the individual images with your preferred photo viewer or editor.
Will my discs work in my CD/DVD player?
Our DVDs are region free and copyright free. They are formatted to work in a DVD player. While it is possible that our DVDs will work on Blu-ray players (if those players are formatted to play DVDs), gaming consoles, or DVD-capable computers, it is not universal and depends on the specifics of the system or software you are using.
Our audio CDs will work like any music CD you've used in the past. Simply insert the disc into your computer or CD player and listen!
Photo CDs will work in your computer. Insert the disc, and you can open and save the individual images with your preferred photo viewer or editor.
Why won't my CD play on DVD player?
DVD stands for digital video disc. Since photos are not a video format, they are not converted to a DVD. Instead, photos are converted to a photo CD, designed for use on a computer, not a DVD player. This disc will not be playable as a movie to watch on your television. It can be inserted into your computer, and you can download the files directly to your computer to store, edit, and share these timeless memories.
Why does my tape play fine in my player, but my DVD looks noticeably worse?
We are sorry to hear this. While this issue is very rare, we do see it from time to time, primarily on VHS tapes that were recorded in a VCR.
As a general rule, the best player for a tape is the player it was originally recorded in. Whether it's a VCR, camcorder, or some other type of player, there are a lot of differences between brands and models. While all of our players are set up to best approximate your player at home, on very rare occasions the differences are very large.
As a first step, check and see if all of the tapes recorded on that player are affected, or if it is just the one.
If all of the tapes were affected, check the inside of your player at home and see if you notice any build ups of dirt, dust, or grime. These can throw off the tracking of a tape and make it difficult to play in another player.
If you would like us to take another crack at your tapes, please let us know. We'd be happy to help you set up a return. Simply reach out to our Customer Service team, and we'll get the ball rolling.