Have a question or need info but can't find an answer in our Help Center? No problem, we're here to help.

Our team is available 9:00am - 5:00 PM EDT.

Contact Us

Order Tracking

Legacybox Backup

Legacybox Cloud

Legacybox

Watch, Download, and Share on your Legacybox account.&#xA0;(Free for 30 days.)Once your order is complete you&apos;ll receive a link to access them at <a href="https://cloud.legacybox.com/auth/login" target="_blank" rel="noopener noreferrer">cloud.legacybox.com</a>.From there you can instantly watch all your professionally digitized pictures, home movies, and audio recordings from one account. Your Legacybox Account also has features for organizing and sharing your media.&#xA0;If you wish to download all your digitized files, you may do so from that account as well.&#xA0; <span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Your digitized videotapes, film reels, audio recordings, photos and slides, will be put DVDs and optional thumb drives. \n\nYou&apos;ll also get:\nYour originals sent back\nLegacybox for safe keeping\nPeace of mind\nHours of enjoyment\n\n \n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}"><span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Your digitized videotapes, film reels, audio recordings, photos and slides, will be put DVDs and optional thumb drives. \n\nYou&apos;ll also get:\nYour originals sent back\nLegacybox for safe keeping\nPeace of mind\nHours of enjoyment\n\n \n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}" id="isPasted">Your originals are always returned plus any digital copies (DVDs or Thumb Drives.)<span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Your digitized videotapes, film reels, audio recordings, photos and slides, will be put DVDs and optional thumb drives. \n\nYou&apos;ll also get:\nYour originals sent back\nLegacybox for safe keeping\nPeace of mind\nHours of enjoyment\n\n \n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}"><span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Your digitized videotapes, film reels, audio recordings, photos and slides, will be put DVDs and optional thumb drives. \n\nYou&apos;ll also get:\nYour originals sent back\nLegacybox for safe keeping\nPeace of mind\nHours of enjoyment\n\n \n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}" id="isPasted">Your originals along with any DVDs or Thumb Drives will be sent back to you for safe keeping through our partnership with UPS<span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Your digitized videotapes, film reels, audio recordings, photos and slides, will be put DVDs and optional thumb drives. \n\nYou&apos;ll also get:\nYour originals sent back\nLegacybox for safe keeping\nPeace of mind\nHours of enjoyment\n\n \n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}" id="isPasted">. We provide tracking information with updates the whole way, letting you know where your order is in the process.&#xA0; &#xA0;

In your completed Legacybox, you will find your original tapes, reels, and/or photos, along with your new digital files on the storage options that were selected at the time of purchase.

What will I get back?

What You Get Back

What is Legacybox?

How does Legacybox work?

How long does Legacybox take?

Placing an order with Legacybox

Is it safe to mail my memories to Legacybox?

What is an item?

Will you return my original items?

What size Legacybox should I order?

Where do you ship?

I live in Chattanooga. Can I bring my Legacybox to you?

What are my shipping options, and how much do they cost?

Will you edit, improve, or restore my media items?

Will you clean or fix media before you digitize it?

What is shipping protection?

Will you keep my photos in chronological order?

How It Works

What media types do you convert?

How do you digitize tapes? What is the quality?

How do you convert film? What is the quality?

How do you scan pictures? What is the quality?

Can I see some examples of your photo transfers?

How do you transfer audio? What's the quality?

What if my tapes aren't full? Or are moldy or damaged?

Can you convert copyright material?

Which specialty formats do you support?

Do you convert adult or explicit content?

Why weren't my items digitized?

What We Digitize

Which storage option is best?

What's a Thumb Drive? How do I use it?

Whats a DVD/CD Set? How do I use it?

Why are there blank or blue screens on the end of my home movies?

What is Digital Download?

My digital files look jumpy or choppy when I play them back in Quicktime. What should I do?

Why is there blue screen on my files/DVDs?

What are the weird lines at the bottom of my tape?

What is tape tracking?

Can you combine my tapes onto a single DVD?

Why are my tapes, film or audio reels split into multiple files?

How can I edit my audio digital files?

Why does my film jump around?

How can I view my digitized files on my TV?

Why isn't my thumb drive working on my TV?

How do I use my promotional code or discount code?

Can I have a refund if I missed the sale or the price of an item dropped?

Why did I receive an invoice for extra items?

My voucher code expired. What do I do?

How do Legacybox Groupon vouchers work?

Do you offer gift certificates?

Do you offer bulk pricing?

Payments & Promotions

I have already ordered, what's next?

What's inside my Legacybox?

How should I prep or clean my media before sending it in?

How do I label my items?

What if all my media won't fit in my Legacybox?

Can I ship my order in multiple boxes?

Where can I ship my Legacybox?

How do I activate my order?

Prepping Your Media

How do I track my order?

Where do I find my order number?

Did you receive my order?

Tracking Your Order

How do I add items to my Legacybox?

Can I change my shipping address?

Does my Legacybox expire?

What’s your return policy?

How do I cancel my order and receive a refund?

Do you offer replacements and exchanges?

How do you handle media items that exceed prepaid order limits?

Order Changes & Returns

Everything you need to know about Legacybox Backup

How do I sign in to my Legacybox Cloud account?

How do I cancel my Legacybox Cloud subscription?

How do I manage my Legacybox Cloud subscription?

I ordered my Legacybox through a third-party (Walmart, HSN, QVC), how do I get into my cloud account?

What will I get back?Updated 13 days ago