We're here to help! Have a question or need info but can't find an answer in our Help Center? No problem.

Email us at questions@legacybox.com or give us a call at 423-375-0000. Our phone hours are 9:00am - 5:00pm EST.

Give us a call at 423-375-0000. Our Phone hours are 9:00am - 5:00 PM EDT.

Legacybox

<span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Your digitized videotapes, film reels, audio recordings, photos and slides, will be put DVDs and optional thumb drives. \n\nYou&apos;ll also get:\nYour originals sent back\nLegacybox for safe keeping\nPeace of mind\nHours of enjoyment\n\n \n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}">Once the digitization process is complete, your Legacybox will be returned to you by UPS, our trusted shipping partner. We provide tracking information with updates the whole way, letting you know where your order is in the process. <span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Your digitized videotapes, film reels, audio recordings, photos and slides, will be put DVDs and optional thumb drives. \n\nYou&apos;ll also get:\nYour originals sent back\nLegacybox for safe keeping\nPeace of mind\nHours of enjoyment\n\n \n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}" id="isPasted">Your memories are ready to go, right out of the box, providing you and your loved ones with hours of enjoyment.In your completed Legacybox, you will find your original tapes, reels, and/or photos, along with the new digital file formats. This could be a thumb drive or disc set as requested while placing the order. All Legacybox orders will come with a 30 day free trial of Legacybox Cloud. When your digital files are ready, we will email you the login information to access cloud.legacybox.com. &#xA0;

In your completed Legacybox, you will find your original tapes, reels, and/or photos, along with your new thumb drive, or DVDs/CDs. If you purchased our Digital Access, you'll receive an email with a link to your Google Drive account.

What will I get back?

What You Get Back

What is Legacybox?

How does it work?

How long does it take?

Placing an Order with Legacybox

Is it safe to mail my memories to Legacybox?

What is an item?

Will you return my original items?

What size Legacybox should I order?

Where do you ship?

I live in Chattanooga. Can I bring my Legacybox to you?

What are my shipping options, and how much do they cost?

Will you edit, improve, or restore my media items?

Will you clean or fix media before you digitize it?

What is shipping protection?

Will you keep my photos in chronological order?

How It Works

What media types do you convert?

How do you digitize tapes? What is the quality?

How do you convert film? What is the quality?

How do you scan pictures? What is the quality?

Can I see some examples of your photo transfers?

How do you transfer audio? What's the quality?

What if my tapes aren't full? Or are moldy or damaged?

Can you convert copyright material?

Specialty Formats

Do you convert adult or explicit content?

Why weren't my items digitized?

What We Digitize

Which storage option is best?

What's a Thumb Drive? How do I use it?

Whats a DVD/CD Set? How do I use it?

What is Digital Download? How do I use it?

What is Digital Download?

What is Legacybox Backup? How do I log in? How do I manage my subscription?

My digital files look jumpy or choppy when I play them back in Quicktime. What should I do?

Why is there blue screen on my files/DVDs?

Why is there extra blank footage on my digital files?

What are the weird lines at the bottom of my tape?

What is tracking?

Can you combine my tapes onto a single DVD?

Why are my tapes, film or audio reels split into multiple files?

How can I edit my audio digital files?

Why does my film jump around?

How do I use my promotional code or discount code?

Can I have a refund if I missed the sale or the price of an item dropped?

Why did I receive an invoice for extra items?

My voucher code expired. What do I do?

How do Legacybox Groupon vouchers work?

Do you offer gift certificates?

Do you offer bulk pricing?

Payments & Promotions

I have already ordered, what's next?

What's inside my Legacybox?

How should I prep or clean my media before sending it in?

How do I label my items?

What if all my media won't fit in my Legacybox?

Can I ship my order in multiple boxes?

Where can I ship my Legacybox?

How do I activate my order?

Prepping Your Media

How can I track my order?

Where do I find my order number?

Did you receive my order?

Track My Order

How do I add items to my Legacybox?

Can I change my shipping address?

Does my Legacybox expire?

What’s your return policy?

How do I cancel my order and receive a refund?

Do you offer replacements and exchanges?

Order Changes & Returns

What is Legacybox Cloud?

How do I setup my Cloud account?

How do I log in to my Cloud account?

I ordered my Legacybox through a third party (Walmart, HSN, QVC), how do I get into my cloud account?

What will I get back?Updated 14 days ago