Cleaning · Applying Barcodes · Shipping
Once you place your order, it's up to our team to prep your Legacybox and send it to you!. When preparing your Legacybox to ship to our facility, it's very important to barcode your items. Barcodes are included with your Legacybox and are uniquely nu
Inside your Legacybox you'll find a Welcome Guide that includes:. In addition to your Legacybox, you'll receive our state-of-the-art service. We communicate every step of the way. Once your order is received in our facility, we will send an email not
Before sending in your film, it may be a good idea to follow some of these preparatory steps. Once you've followed these steps, you're ready to send in your film to be digitized!. Cleaning your photos is an important part of preparing your items befo
Labeling your items is very important, and it's something we take seriously. Barcodes are included with your Legacybox and are uniquely numbered, connecting each item to your order number. Every item needs a barcode. Start in the upper left, using th
No worries! The shipping label included with your Legacybox is valid for any box you need to use in order to send your items to us. Please feel free to find another sturdy box to pack your order in. Then, just tape it up securely, and apply the label
We can only accept one shipment of an order. If your order doesn't fit in the box that we sent to you, no worries! You're more than welcome to find a bigger, sturdy box and ship your items in that. Just make sure you use the prepaid shipping label we
Your Legacybox comes pre-paid and pre-addressed, to be returned to and processed at our facility in Chattanooga, TN.Place your included return shipping label over the existing label on the cardboard box that your Legacybox arrived in. The label can a
Any order placed with HSN, QVC, Zulily or another 3rd party partner will need to be "activated." Our activation process is a safety precaution that allows us to verify your information and match it to your unique Legacybox. Please note that order act