Order Changes & Returns
Add-ons · Upgrades · Returns · Refunds
How do I add items to my Legacybox?
Every Legacybox includes extra barcodes, so you can send in more items than your box is prepaid for. Extras are invoiced after check-in. If your order has already shipped, contact our team and we'll help.
Can I change my shipping address?
If we haven't shipped your completed order yet, we can update your return address. Contact our team as early as possible and we'll take care of it.
Does my Legacybox expire?
Your purchase doesn't go to waste, but your box and prepaid shipping label do have expiration dates. Here's what they are and what to do if yours has lapsed.
What’s your return policy?
We accept returns within 30 days of a completed order, and sometimes beyond that depending on the issue. Contact our team and we'll walk you through it.
How do I cancel my order and receive a refund?
We're happy to help you cancel your order if it hasn't been processed. Reach out to our team and we'll walk you through what's refundable and when to expect it.
Do you offer replacements and exchanges?
Yes. If your Legacybox arrives damaged, we'll ship a replacement free of charge, and we can help you exchange your box for a different size before you send it in.
How do you handle media items that exceed prepaid order limits?
Items beyond your prepaid limit are added to your order and invoiced separately once your order is checked in, priced per item. Nothing gets left out.