Add-ons · Upgrades · Returns · Refunds
We provide extra barcodes with every Legacybox, giving you the flexibility to send in extra items. After You Send in Your OrderReach out to our customer service team to see how/if we can help!. Note: If you have already shipped your order to us, we a
That depends! We want to make sure your order is shipped to the right place, so we would be happy to help you update your return shipping address in our system. If either 1) we have not received your order or 2) your order is still in our facility an
We completely understand that life happens and you might forget about your Legacybox. No need to worry! We don't want your purchase to go to waste. There is, however, an expiration date for your box and your prepaid shipping label. Your pre-paid ship
We accept returns within 30 days of completion of an order. Though we are not obligated to do so, we sometimes take returns past the 30-day window, depending on the issue. If you believe you are entitled to a return even though the 30-day window has
Please reach out to our team if you’d like help canceling your order or have other questions!. We are sorry to hear that you'd like to cancel your Legacybox order, but we are happy to help you through the process if applicable. Once a refund is proce
Yes, if your Legacybox arrived damaged, we’ll happily ship you a replacement, free of charge. Simply contact our customer service team and we’ll help you set this up. If you’d like to exchange your Legacybox for a different size, our customer service