How do I cancel my order and receive a refund?

Cancellation & Refund Policy

If your custom Legacybox has not been fulfilled yet, our team can help cancel your order and issue a full refund.
If we’ve already created and shipped your custom Legacybox kit, you can cancel and receive a refund within 60 days of your order date.
If you’ve already sent us your Legacybox kit filled with analog media, your order cannot be canceled.
If you've purchased an E-deal or General Spending voucher you no longer wish to redeem, please reach out to us within 30 days of purchase to receive a refund.
If you have purchased an EasyStart Legacybox, the shipping fee is not eligible for refund after the fulfillment of the kit.

Please reach out to our team if you’d like help canceling your order or have other questions!

We are sorry to hear that you'd like to cancel your Legacybox order, but we are happy to help you through the process if applicable.

Send a brief email to [email protected] explaining why you'd like to cancel
One of our Customer Support Agents will get back to you within 1-2 business days.