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How do I cancel my order and receive a refund?Updated 3 days ago

Cancellation & Refund Policy

  • If your custom Legacybox has not been fulfilled yet, our team can help cancel your order and issue a full refund. 
  • If we’ve already created and shipped your custom Legacybox kit, you can cancel and receive a refund, less shipping and a 20% cancellation fee, within 30 days of your order date.
  • If you’ve already sent us your Legacybox kit filled with analog media, your order cannot be canceled.
  • If you've purchased an E-deal or General Spending voucher you no longer wish to redeem, please reach out to us within 10 days of purchase to receive a refund. 

Please reach out to our team if you’d like help canceling your order or have other questions!


How Do I Cancel My Order

We are sorry to hear that you'd like to cancel your Legacybox order, but we are happy to help you through the process if applicable. 

  1. Send a brief email to [email protected] explaining why you'd like to cancel
  2. One of our Customer Support Agents will get back to you within 1-2 business days. 


When Will I Get My Refund 

Once a refund is processed, it will typically show up back on your original payment method in 5-10 business days.



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