We periodically update our membership pricing as we continue to improve the Legacybox experience, making it easier to view, organize, share, and preserve your memories over time.

<p>We periodically update our membership pricing as we continue to improve the Legacybox experience, making it easier to view, organize, share, and preserve your memories over time.</p><p>Price adjustments may also reflect broader changes such as increased costs to store and deliver your media securely, as well as changes in taxes or market conditions.</p><hr><h2 id><br></h2><h2 id="common-questions-about-price-changes"><strong>Common questions about price changes</strong></h2><h3 id="how-will-i-be-notified-of-a-price-change">How will I be notified of a price change?</h3><p>If your price is changing, we&#x2019;ll send you an email in advance of your next billing date with details about the new price and when it takes effect.</p><p>You can also review your billing details at any time in your account, including your current plan, price, and next billing date.</p><p><em>Note: If your membership is billed through a third party, that provider may send the price change notification.</em></p><h3 id="what-if-i-didnt-see-the-email">What if I didn&#x2019;t see the email?</h3><p>If you didn&#x2019;t receive a notification, please check that the email address associated with your account is correct and review your spam or promotions folders.</p><h3 id="where-can-i-see-current-plans-and-pricing">Where can I see current plans and pricing?</h3><p>You can view our current plans and pricing, and change your plan at any time, in <a href="https://my.legacybox.com/account?tab=subscription" id="isPasted"><strong>your account</strong></a>.</p><h3 id="can-i-keep-my-current-price">Can I keep my current price?</h3><p>Once a price change takes effect, the updated pricing applies to all active memberships. You can change or cancel your plan at any time.</p><h3 id="why-was-i-charged-a-different-amount">Why was I charged a different amount?</h3><p>There are a few common reasons your charge may differ:</p><ul><li>Your membership renewed at the new price after a previously announced change</li><li>You (or someone with access to your account) changed your plan</li><li>A promotional or discounted rate ended and your plan returned to standard pricing</li><li>Applicable taxes or fees changed based on your location</li></ul><p>You can review your billing history in <a href="https://my.legacybox.com/account?tab=subscription"><strong>your account</strong></a>.</p><h3 id="how-do-i-manage-or-cancel-my-membership">How do I manage or cancel my membership?</h3><p>You can manage or cancel your membership at any time in <a href="https://my.legacybox.com/account?tab=subscription"><strong>your account</strong></a>:</p>

Why has my Legacybox Membership price changed?

We understand that membership charges can be frustrating if you weren't expecting them, so we try to be as transparent as possible about your included membership before, during, and after your checkout experience.

<p>We understand that membership charges can be frustrating if you weren&#x2019;t expecting them, so we try to be as transparent as possible about your included membership before, during, and after your checkout experience.</p><p>Every Legacybox order includes a free 30-day trial of a Legacybox Membership. During checkout (see image below), we disclose the trial, the membership price after the trial period, and how to cancel before any charges occur.<br><br><em><span style="font-size: 14px;">Screenshot from our checkout:</span></em></p><p><img src="https://attachments.gorgias.help/g5KDM28BQkjx9aBy/hc/mJQz875Xmj2adpn4/2026061916-2d932bbf-7aed-41b0-bd3b-e8eea4780333-screenshot%202026-06-19%20at%2012.30.39%E2%80%AFpm.png" style="width: 572px;" class="fr-fic fr-dib fr-fil"></p><p>As soon as your memories have been digitized, we email you to let you know your trial has started. Your trial will never start before your memories are ready to see online.<br><br></p><p id="isPasted"><em><span style="font-size: 14px;">Screenshot from the email we sent when your trial starts:</span></em></p><p><em id="isPasted"><img src="https://attachments.gorgias.help/g5KDM28BQkjx9aBy/hc/mJQz875Xmj2adpn4/2026061917-b3ee16d6-14f0-4f8f-8d54-87b1d2c29986-84295746-b2a2-4135-accd-e97295316382.png" class="fr-fic fr-dii" style="width: 406px;"></em><br><br></p><h2 id="why-does-legacybox-include-a-membership"><strong>Why does Legacybox include a membership?</strong></h2><p>There are two main reasons.</p><h3 id="immediate-access-to-your-memories"><strong>Immediate access to your memories</strong></h3><p>Once your order is digitized, your memories are often ready before your physical deliverables arrive.</p><p>While DVDs and thumb drives must be packaged and shipped, the Legacybox web app allows you to begin viewing and enjoying your memories as soon as they&#x2019;re ready. Rather than waiting for a package to arrive, you can immediately access your digitized memories online.</p><h3 id="long-term-backup-and-preservation"><strong>Long-term backup and preservation</strong></h3><p>Over the years, we&#x2019;ve learned that many customers eventually need access to their files again.</p><p>Thumb drives get misplaced. Hard drives fail. Computers are replaced. Family members often want copies of memories years after an order has been completed.</p><p>To help protect against those situations, we maintain secure backups of your digitized files and make them available through your Legacybox account. We also continue to invest in long-term storage infrastructure, including archival storage systems designed to preserve memories for years to come.</p><p>In addition to secure storage, your membership includes access to features that help you organize, share, discover, and enjoy your memories. We&#x2019;re continually adding new tools and experiences that make it easier for families to connect with their history.</p><h2 id="do-i-have-to-keep-the-membership"><strong>Do I have to keep the membership?</strong></h2><p>No.</p><p>The membership is completely optional after your free trial period ends.</p><p>If you decide the service isn&#x2019;t right for you, you can cancel at any time during your 30-day free trial and you will not be charged.</p><h2 id="how-do-i-cancel"><strong>How do I cancel?</strong></h2><p>You can <a href="https://help.legacybox.com/en-US/how-do-i-cancel-my-legacybox-cloud-subscription-2527024">cancel your membership</a> in either of the following ways:</p><ul><li>Sign in to your Legacybox account and <a href="https://my.legacybox.com/account?tab=subscription">visit the <strong>Membership</strong> section</a>.</li><li>Contact our Customer Experience team and we&#x2019;ll be happy to cancel it for you.</li></ul><p>We never want anyone paying for a service they don&#x2019;t need, and we&#x2019;re happy to help if you&#x2019;d prefer not to continue after your trial.</p><h2 id="what-happens-if-i-cancel"><strong>What happens if I cancel?</strong></h2><p>You&#x2019;ll still receive the physical deliverables included with your order, such as your thumb drive or DVDs.</p><p>Canceling simply ends your access to membership services and ongoing storage benefits after your trial period concludes.</p><h2 id="still-have-questions"><strong>Still have questions?</strong></h2><p>Our Customer Experience team is always happy to help. If you have questions about your membership, trial period, billing, or account access, please contact us and we&#x2019;ll be glad to assist.</p>

Why am I being charged for a membership?

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