We periodically update our membership pricing as we continue to improve the Legacybox experience, making it easier to view, organize, share, and preserve your memories over time.

We periodically update our membership pricing as we continue to improve the Legacybox experience, making it easier to view, organize, share, and preserve your memories over time.Price adjustments may also reflect broader changes such as increased costs to store and deliver your media securely, as well as changes in taxes or market conditions.<hr><h2 id> </h2><h2 id="common-questions-about-price-changes">Common questions about price changes</h2><h3 id="how-will-i-be-notified-of-a-price-change">How will I be notified of a price change?</h3>If your price is changing, we&#x2019;ll send you an email in advance of your next billing date with details about the new price and when it takes effect.You can also review your billing details at any time in your account, including your current plan, price, and next billing date.Note: If your membership is billed through a third party, that provider may send the price change notification.<h3 id="what-if-i-didnt-see-the-email">What if I didn&#x2019;t see the email?</h3>If you didn&#x2019;t receive a notification, please check that the email address associated with your account is correct and review your spam or promotions folders.<h3 id="where-can-i-see-current-plans-and-pricing">Where can I see current plans and pricing?</h3>You can view your current plan, price, and next billing date at any time in <a href="https://my.legacybox.com/account?tab=subscription">your account</a>, and change your plan there whenever you like using the Change plan option. See <a href="https://help.legacybox.com/en-US/how-do-i-change-my-legacybox-membership-plan-8087862">How do I change my Legacybox Membership plan?</a><h3 id="can-i-keep-my-current-price">Can I keep my current price?</h3>Once a price change takes effect, the updated pricing applies to all active memberships. You can change or cancel your plan at any time in <a href="https://my.legacybox.com/account?tab=subscription">your account</a>.<h3 id="why-was-i-charged-a-different-amount">Why was I charged a different amount?</h3>There are a few common reasons your charge may differ:<ul><li>Your membership renewed at the new price after a previously announced change</li><li>You (or someone with access to your account) changed your plan</li><li>A promotional or discounted rate ended and your plan returned to standard pricing</li><li>Applicable taxes or fees changed based on your location</li></ul>You can review your billing history in <a href="https://my.legacybox.com/account?tab=subscription">your account</a>.<h3 id="how-do-i-manage-or-cancel-my-membership">How do I manage or cancel my membership?</h3>You can change your plan, update your billing details, or cancel your membership at any time in <a href="https://my.legacybox.com/account?tab=subscription">your account</a>.

Why has my Legacybox Membership price changed?

We understand that membership charges can be frustrating if you weren't expecting them, so we try to be as transparent as possible about your included membership before, during, and after your checkout experience.

We understand that membership charges can be frustrating if you weren&#x2019;t expecting them, so we try to be as transparent as possible about your included membership before, during, and after your checkout experience.Every Legacybox order includes a free 30-day trial of a Legacybox Membership. During checkout (see image below), we disclose the trial, the membership price after the trial period, and how to cancel before any charges occur. Screenshot from our checkout:<img src="https://attachments.gorgias.help/g5KDM28BQkjx9aBy/hc/mJQz875Xmj2adpn4/2026061916-2d932bbf-7aed-41b0-bd3b-e8eea4780333-screenshot%202026-06-19%20at%2012.30.39%E2%80%AFpm.png" style="width: 572px;" class="fr-fic fr-dib fr-fil">As soon as your memories have been digitized, we email you to let you know your trial has started. Your trial will never start before your memories are ready to see online. Screenshot from the email we sent when your trial starts:<img src="https://attachments.gorgias.help/g5KDM28BQkjx9aBy/hc/mJQz875Xmj2adpn4/2026061917-b3ee16d6-14f0-4f8f-8d54-87b1d2c29986-84295746-b2a2-4135-accd-e97295316382.png" class="fr-fic fr-dii" style="width: 406px;"> <h2 id="why-does-legacybox-include-a-membership">Why does Legacybox include a membership?</h2>There are two main reasons.<h3 id="immediate-access-to-your-memories">Immediate access to your memories</h3>Once your order is digitized, your memories are often ready before your physical deliverables arrive.While DVDs and thumb drives must be packaged and shipped, the Legacybox web app allows you to begin viewing and enjoying your memories as soon as they&#x2019;re ready. Rather than waiting for a package to arrive, you can immediately access your digitized memories online.<h3 id="long-term-backup-and-preservation">Long-term backup and preservation</h3>Over the years, we&#x2019;ve learned that many customers eventually need access to their files again.Thumb drives get misplaced. Hard drives fail. Computers are replaced. Family members often want copies of memories years after an order has been completed.To help protect against those situations, we maintain secure backups of your digitized files and make them available through your Legacybox account. We also continue to invest in long-term storage infrastructure, including archival storage systems designed to preserve memories for years to come.In addition to secure storage, your membership includes access to features that help you organize, share, discover, and enjoy your memories. We&#x2019;re continually adding new tools and experiences that make it easier for families to connect with their history.<h2 id="do-i-have-to-keep-the-membership">Do I have to keep the membership?</h2>No.The membership is completely optional after your free trial period ends.If you decide the service isn&#x2019;t right for you, you can cancel at any time during your 30-day free trial and you will not be charged.<h2 id="how-do-i-cancel">How do I cancel?</h2>You can <a href="https://help.legacybox.com/en-US/how-do-i-cancel-my-legacybox-cloud-subscription-2527024">cancel your membership</a> in either of the following ways:<ul><li>Sign in to your Legacybox account and <a href="https://my.legacybox.com/account?tab=subscription">visit the Membership section</a>.</li><li>Contact our Customer Experience team and we&#x2019;ll be happy to cancel it for you.</li></ul>We never want anyone paying for a service they don&#x2019;t need, and we&#x2019;re happy to help if you&#x2019;d prefer not to continue after your trial.<h2 id="what-happens-if-i-cancel">What happens if I cancel?</h2>You&#x2019;ll still receive the physical deliverables included with your order, such as your thumb drive or DVDs.Canceling simply ends your access to membership services and ongoing storage benefits after your trial period concludes.<h2 id="still-have-questions">Still have questions?</h2>Our Customer Experience team is always happy to help. If you have questions about your membership, trial period, billing, or account access, please contact us and we&#x2019;ll be glad to assist.

Why am I being charged for a membership?

A Legacybox Membership is available for $7.99 per month or $79.99 per year, and every Legacybox order includes a free 30-day trial.

A Legacybox Membership gives you a secure, private digital home for your family&#x2019;s photos, videos, and audio memories, all organized, protected, and easy to access anytime, from anywhere at <a href="https://my.legacybox.com" target="_blank" rel="noopener noreferrer">my.legacybox.com</a>.<h4 id="membership-pricing">Membership pricing</h4>Choose the plan that works best for you:<ul><li>$7.99 per month</li><li>$79.99 per year (two months free compared to monthly billing)</li></ul>Every Legacybox order includes a free 30-day trial of a Legacybox Membership, which begins as soon as your order is complete.Already on a quarterly plan? We no longer offer quarterly billing to new members, but if you&apos;re on it, you can keep it. Your plan renews at $19.99 every three months until you change or cancel it. If you switch to monthly or annual billing, you won&apos;t be able to switch back to quarterly.<hr><h4 id="whats-included-with-your-membership"> What&#x2019;s included with your membership</h4>With your Legacybox Membership, your memories are:<ul><li>Securely backed up in multiple locations with long-term preservation in mind</li><li>Automatically organized by file type and order</li><li>Easy to view and share with family members across devices</li><li>Enhanced over time, with tools that help improve quality and discover moments within your media</li></ul>A Legacybox Membership turns boxes of old photos, tapes, and films into a living digital archive you can revisit, share, and pass down, without worrying about loss, damage, or outdated formats.<hr><h4 id="want-to-change-your-plan"> Want to change your plan?</h4>You can switch your billing frequency at any time in <a href="https://my.legacybox.com/account?tab=subscription">your account</a>. Sign in, select Account, open the Membership tab, and select Change plan. Your membership stays active; only the billing schedule changes. For a step-by-step guide, see <a href="https://help.legacybox.com/en-US/how-do-i-change-my-legacybox-membership-plan-8087862">How do I change my Legacybox Membership plan?</a>If you have any questions, <a href="https://help.legacybox.com/en-US/contact">contact us</a> and a member of our team would be happy to help.

How much does a Legacybox Membership cost?

Legacybox Family Membership (formerly Legacybox Cloud) prices changed on April 27, 2026. The new price applies at each membership's next renewal, and every member receives an email notice before their first renewal at the new rate.

In 2026, Legacybox updated the price of its Family Membership plans. The new prices took effect on April 27, 2026, and apply to each membership at its next renewal date after that. Nothing changes mid-cycle: you keep your current price until your plan renews.A note on the name: this plan used to be called Legacybox Cloud. It&apos;s now called Legacybox Family Membership. It&apos;s the same membership, and if your account or past emails refer to Legacybox Cloud, this update applies to you.<h4 id="family-membership-pricing">Family Membership pricing</h4><ul><li>Monthly: $7.99</li><li>Annual: $79.99</li><li>Quarterly: $19.99 (no longer offered to new members; existing quarterly members keep their plan)</li></ul><hr><h4 id="when-the-new-price-applies-to-you"> When the new price applies to you</h4>The new price takes effect at your first renewal on or after April 27, 2026. Because plans renew on different schedules, the timing depends on your billing frequency:<ul><li>Monthly and quarterly plans: most have already renewed at the new price.</li><li>Annual plans: the new price applies at your next annual renewal, which for some members will be as late as April 2027.</li></ul>Every member receives an email notice before their first renewal at the new rate. The email includes the new price and the renewal date it takes effect. If you haven&apos;t received one yet, your plan hasn&apos;t reached that renewal. You can see your current price and next billing date any time in <a href="https://my.legacybox.com/account?tab=subscription">your account</a>.If your membership is billed through a third party such as Shop Pay, that provider may send the notice instead.<hr><h4 id="whats-new-with-your-membership"> What&apos;s new with your membership</h4>Legacybox is the best place to preserve, share, and relive memories with family and friends, and we&apos;re continuing to invest in making your collection more useful. Your membership now lets you:<ul><li>Watch anywhere. Cast videos to your TV directly from your Legacybox account, or open your collection from any browser.</li><li>Connect with family and friends. Send a single link to the family group chat and let everyone comment and reminisce together.</li><li>Organize your memories into collections. Arrange your memories however you like, securely backed up so nothing is lost.</li></ul><hr><h4 id="managing-your-membership"> Managing your membership</h4>You can change your plan, update billing details, or cancel at any time in <a href="https://my.legacybox.com/account?tab=subscription">your account</a>. There&apos;s nothing you need to do to keep your membership active at the new price. For step-by-step instructions, see <a href="https://help.legacybox.com/en-US/how-do-i-change-my-legacybox-membership-plan-8087862">How do I change my Legacybox Membership plan?</a> and <a href="https://help.legacybox.com/en-US/how-do-i-cancel-my-legacybox-cloud-subscription-2527024">How do I cancel my Legacybox Membership?</a>If you&apos;ve received earlier communications about your plan, the most recent notice reflects your current pricing and renewal details.Questions? Email <a href="mailto:cloud@legacybox.com">cloud@legacybox.com</a> any time, or call <a href="tel:4233750000">423-375-0000</a> Monday through Friday, 9am to 5pm EST.

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