You can sign in to your Legacybox account using the email address associated with your order. Depending on your account, you may be prompted to enter a password or use a one-time sign-in code.

You can sign in to your Legacybox account using the email address associated with your order. Depending on your account, you may be prompted to enter a password or use a one-time sign-in code. <h4 id="sign-in-to-your-account">Sign in to your account</h4><ol start="1"><li>Go to <a href="http://my.legacybox.com" target="_blank" rel="noopener noreferrer" id="isPasted">my.legacybox.com</a></li><li>Enter your email address&#xA0;(unless you changed it, it&apos;s the same email address you used when you placed your order).</li><li>Select Continue</li></ol>From there, we&#x2019;ll guide you through the appropriate sign-in method.<hr><h4 id="if-you-already-have-a-password"> If you already have a password</h4><ul><li>Enter your password</li><li>Select Sign In</li></ul>If you don&#x2019;t remember your password, select Forgot your password? to reset it.<hr><h4 id="sign-in-using-a-one-time-code"> Sign in using a one-time code</h4>If you prefer not to use a password, you can sign in with a one-time code.<ol start="1"><li>After entering your email address, select sign in using a one-time code</li><li>Check your email for the code</li><li>Enter the code to sign in</li></ol>This option is useful if you don&#x2019;t remember your password or are signing in from a new device.<hr><h4 id="new-to-legacybox-or-signing-in-for-the-first-time"> New to Legacybox or signing in for the first time? </h4>If this is your first time signing in, entering your email address will start the account activation process automatically. Follow the on-screen steps to complete setup.<hr><h4 id="note"> Note</h4><ul><li>Use the same email address you used when placing your Legacybox order</li><li>One-time codes expire after a short period for security</li><li>If you don&#x2019;t see the email, check your spam or junk folder</li></ul><hr><h4 id="still-having-trouble-signing-in"> Still having trouble signing in?</h4>We&apos;re here to help! Email us at <a target="_blank" href="mailto:questions@legacybox.com" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">questions@legacybox.com</a> or give us a call at <a target="_blank" href="tel:4233750000" rel="noopener noreferrer" style=" text-decoration: none;">423-375-0000</a>. We&apos;re available Monday through Friday, 9:00am-5:00pm EST.

How do I sign in to my Legacybox account?

You can cancel your Legacybox Membership at any time from your account settings.

You can cancel your Legacybox Membership at any time from your account settings.Before you cancel, please note that once your membership ends, you will lose access to your memories on our secure servers. If you&#x2019;d like to keep copies, we recommend downloading any files you want before canceling.<h4 id="cancel-your-membership">Cancel your membership</h4><ol start="1"><li>Sign in to <a href="http://my.legacybox.com" target="_blank" rel="noopener noreferrer" id="isPasted">my.legacybox.com</a></li><li>Select Account (the person icon)</li><li>Open the Membership tab</li><li>Select Cancel membership</li><li>Follow the on-screen prompts to confirm</li></ol>Once completed, you&#x2019;ll see a confirmation message letting you know when your access will end.<hr><h4 id="what-happens-after-you-cancel"> What happens after you cancel</h4><ul><li>Your membership remains active until the end of your current billing period</li><li>You can continue to view, download, and share your files until that date</li><li>After your membership ends, you will lose access to your memories on our secure servers.</li></ul><hr><h4 id="&#xFE0F;-important-note-about-shop-pay-billing"> &#x26A0;&#xFE0F; Important note about Shop Pay billing</h4>If your membership is billed through Shop Pay (a saved payment method through Shopify), cancellation and billing updates are handled through Shop Pay.In that case:<ul><li>Please follow <a href="https://help.shop.app/en/shop/shop-pay-settings/subscriptions">Shop Pay&apos;s instructions</a>.</li></ul><hr><h4 id="note"> Note</h4>Many customers choose to:<ul><li>Download their photos and videos for local storage</li><li>Share files with family members</li><li>Keep their membership active as a backup in case physical media is lost or damaged</li></ul>

How do I cancel my Legacybox Membership?

You can manage or cancel your Legacybox Membership at any time from your account settings.

You can cancel your Legacybox Membership at any time from your account settings. If you would like to change your plan type (monthly, quarterly, or annual), just <a href="https://help.legacybox.com/en-US/contact">contact us</a> and a member of our team would be happy to assist you.<h4 id="visit-my-account">Visit My Account&#xA0;</h4><ol start="1"><li>Sign in to <a href="http://my.legacybox.com" target="_blank" rel="noopener noreferrer">my.legacybox.com</a></li><li>Select Account (the person icon)</li><li>Open the Membership tab</li></ol><hr><h4 id="what-happens-after-you-cancel"> What happens after you cancel</h4><ul><li>Your membership remains active until the end of your current billing period</li><li>You can continue to view, download, and share your files until that date</li><li>After your membership ends, you will lose access to your memories on our secure servers.</li></ul><hr><h4 id="&#xFE0F;-important-note-about-shop-pay-billing"> &#x26A0;&#xFE0F; Important note about Shop Pay billing</h4>If your membership is billed through Shop Pay (a saved payment method through Shopify), cancellation and billing updates are handled through Shop Pay.In that case:<ul><li>Please follow <a href="https://help.shop.app/en/shop/shop-pay-settings/subscriptions">Shop Pay&apos;s instructions</a>.</li></ul>

How do I manage my Legacybox Membership?

Orders from Walmart, HSN, QVC, and other partners need to be activated first, since those retailers don't pass along your contact info. Activate your order, then set up your Legacybox account.

STEP 1: ACTIVATE YOUR ORDER&#xA0;Because you purchased your Legacybox from a third party (Walmart, HSN, QVC, etc), we need to add your preferred contact information to your order. We love our third party partners but unfortunately they don&apos;t pass through the final purchaser&apos;s information to us!<ol><li>Go to <a href="https://legacybox.com/pages/activate">https://legacybox.com/pages/activate</a></li><li>Enter your order number and activation code&#xA0;<ol><li style="font-style: italic;">TIP: You can find you order number and activation code on the last page of your &quot;How to safely prep &amp; send your aging media&quot; guide&#xA0;</li></ol></li><li>Click &quot;Activate Order&quot;&#xA0;</li><li>Next you&apos;ll be prompted to add your preferred contact information&#xA0;<ol><li style="font-style: italic;">NOTE: The address you enter is where we&apos;ll send your completed, digitized order. The email address you enter will be used for order updates.&#xA0;</li></ol></li><li>Finally, create a password for your Legacybox account&#xA0;</li><li>You&apos;re done!&#xA0;</li></ol>STEP 2: LOG IN TO YOUR LEGACYBOX ACCOUNT&#xA0;<ol><li>Go to <a href="https://cloud.legacybox.com/account/login">https://cloud.legacybox.com/account/login</a></li><li>Type in the email address you tied to your order</li><li>Type in the password you set for your Legacybox account</li><li>Click &quot;Login&quot;&#xA0;</li></ol>

I ordered my Legacybox through a third-party (Walmart, HSN, QVC), how do I get into my Legacybox account?

You can update your membership billing details at any time from your account settings.

You can update your membership billing details at any time from your account settings.<h4 id="visit-your-account">Visit Your Account&#xA0;</h4><ol start="1"><li>Sign in to <a href="http://my.legacybox.com" target="_blank" rel="noopener noreferrer" id="isPasted">my.legacybox.com</a></li><li>Select Account (the person icon)</li><li>Open the Membership tab</li><li id="isPasted">Under Billing Information, select Update Card</li><li>Follow the on-screen prompts</li></ol><hr><h4 id="&#xFE0F;-important-note-about-shop-pay-billing"> &#x26A0;&#xFE0F; Important note about Shop Pay billing</h4>If your membership is billed through Shop Pay (a saved payment method through Shopify), cancellation and billing updates are handled through Shop Pay.In that case:<ul><li>Please follow <a href="https://help.shop.app/en/shop/shop-pay-settings/subscriptions">Shop Pay&apos;s instructions</a>.</li></ul>

How do I update my Legacybox Membership billing info?

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We're available Monday through Friday, 9:00am-5:00pm ET.

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Managing Your Membership

What is Legacybox?

How does Legacybox work?

How long does Legacybox take?

Placing an order with Legacybox

Is it safe to mail my memories to Legacybox?

What is an item?

Will you return my original items?

What size Legacybox should I order?

Where do you ship?

I live in Chattanooga. Can I bring my Legacybox to you?

What are my shipping options, and how much do they cost?

Will you edit, improve, or restore my media items?

Will you clean or fix media before you digitize it?

What is shipping protection?

Will you keep my photos in chronological order?

How It Works

What media types do you convert?

How do you digitize tapes? What is the quality?

How do you convert film? What is the quality?

How do you scan pictures? What is the quality?

Can I see some examples of your photo transfers?

How do you transfer audio? What's the quality?

What if my tapes aren't full? Or are moldy or damaged?

Can you convert copyright material?

Which specialty formats do you support?

Do you convert adult or explicit content?

Why weren't my items digitized?

What We Digitize

What will I get back?

Which storage option is best?

What's a Thumb Drive? How do I use it?

Whats a DVD/CD Set? How do I use it?

Why are there blank or blue screens on the end of my home movies?

What is Digital Download?

My digital files look jumpy or choppy when I play them back in Quicktime. What should I do?

Why is there blue screen on my files/DVDs?

What are the weird lines at the bottom of my tape?

What is tape tracking?

Can you combine my tapes onto a single DVD?

Why are my tapes, film or audio reels split into multiple files?

How can I edit my audio digital files?

Why does my film jump around?

How can I view my digitized files on my TV?

Why isn't my thumb drive working on my TV?

What You Get Back

How do I use my promotional code or discount code?

Can I have a refund if I missed the sale or the price of an item dropped?

Why did I receive an invoice for extra items?

My voucher code expired. What do I do?

How do Legacybox Groupon vouchers work?

Do you offer gift certificates?

Do you offer bulk pricing?

Payments & Promotions

I have already ordered, what's next?

What's inside my Legacybox?

How should I prep or clean my media before sending it in?

How do I label my items?

What if all my media won't fit in my Legacybox?

Can I ship my order in multiple boxes?

Where can I ship my Legacybox?

How do I activate my order?

Prepping Your Media

How do I track my order?

Where do I find my order number?

Did you receive my order?

Tracking Your Order

How do I add items to my Legacybox?

Can I change my shipping address?

Does my Legacybox expire?

What’s your return policy?

How do I cancel my order and receive a refund?

Do you offer replacements and exchanges?

How do you handle media items that exceed prepaid order limits?

Order Changes & Returns

Why has my Legacybox Membership price changed?

Why am I being charged for a membership?

How much does a Legacybox Membership cost?

Everything you need to know about Legacybox Backup

How do I access and download my Backup archive?

Legacybox Backup

What is a Legacybox Membership?

How do I set up my Legacybox account?

How do I share a memory?

How do I add friend or family members to my Legacybox account?

How do I add dates to my memories?

How can I organize my memories?

Where are my files stored?

How do I title my memories?

How do I add my memories to collections?

How do I download my files?

I’ve downloaded my files—where did they go?

Why are some of my digital files missing?

Why can't I download everything in my account all at once?

How do I share my entire Legacybox order?

How do I hide or unhide a memory?

Using Our Web App

How do I unsubscribe from emails and text messages?

Do you offer bulk or business services?

Does Legacybox offer donations to causes and organizations?

Can I give Legacybox as a gift?

How should I contact Legacybox?

What's new at Legacybox?

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