How do I change my Legacybox Membership plan?Updated 5 days ago
You can change how often you are billed for your Legacybox Membership at any time, right from your account settings. Your membership stays active the whole time; only the billing schedule changes.
Using the Legacybox app? Account Settings in the app shows your membership, but changing your plan is still done on the website. Tap Membership in Account Settings to open it, or sign in at my.legacybox.com in your web browser.
Change your plan
Sign in to my.legacybox.com
Select Account (the person icon)
Open the Membership tab
Select Change plan
Choose how often you would like to be billed
Select Confirm
What happens when you change your plan
Your new rate begins on your next payment date. Changing how often you’re billed does not trigger an immediate charge
Your membership stays active, and nothing about your account or memories changes
The Membership tab always shows your current plan, status, and next payment date
Annual billing gives you two months free compared to paying monthly
Upgrade from Backup to Family
If you have a Backup Membership, you can upgrade to a Family Membership yourself.
Sign in to my.legacybox.com
Select Account (the person icon)
Open the Membership tab
Select Upgrade to Family
Review what you’ll be charged today, then confirm
In the Legacybox app, tap Upgrade to Family in Account Settings. It opens the website to finish.
A Family Membership is $79.99 per year. You get a credit for the Backup time you’ve already paid for, and you’ll see the amount due today, plus tax, before you confirm. Your card on file is charged, and Family is ready within about a minute. Your membership renews a year from that day at $79.99.
Upgrading is annual only. If you’d like monthly billing, email us at [email protected].
A Family Membership doesn’t include the full archive download that comes with Backup. If you want a copy of your whole archive, request your archive download before you upgrade.
If you don’t see Upgrade to Family, or your card is declined, email us at [email protected] and we’ll help.
⚠️ Important note about Shop Pay billing
If your membership is billed through Shop Pay (a saved payment method through Shopify), billing updates are handled through Shop Pay.
In that case:
Please follow Shop Pay's instructions.