How do I manage my Legacybox Membership?Updated 5 days ago
You can change your plan, update your payment details, or cancel your Legacybox Membership at any time from your account settings.
Using the Legacybox app? Account Settings in the app shows your membership and your orders. With a Backup Membership, you can start an upgrade to a Family Membership there, and you’ll finish on the website. Changing your plan, updating payment, and canceling are still done on the website. Tap Membership in Account Settings to open it, or sign in at my.legacybox.com in your web browser.
Visit My Account
Sign in to my.legacybox.com
Select Account (the person icon)
Open the Membership tab
From the Membership tab you can select Change plan, Update payment, or Cancel membership. With a Backup Membership, you’ll also see Upgrade to Family. For step-by-step guides to switching your billing frequency and upgrading to Family, see How do I change my Legacybox Membership plan?
What happens after you cancel
Your membership remains active until the end of your current billing period
You can continue to view, download, and share your files until that date
After your membership ends, you will lose access to your memories on our secure servers.
⚠️ Important note about Shop Pay billing
If your membership is billed through Shop Pay (a saved payment method through Shopify), cancellation and billing updates are handled through Shop Pay.
In that case:
Please follow Shop Pay's instructions.