How do I cancel my Legacybox Cloud subscription?Updated an hour ago
You can cancel your Legacybox Cloud subscription at any time from your account settings.
Before you cancel, please note that once your subscription ends, you will lose access to your memories on our secure servers. If you’d like to keep copies, we recommend downloading any files you want before canceling.
Cancel your subscription
Sign in to https://cloud.legacybox.com
Select My Account (the person icon)
Open the Subscription tab
Under Subscription Details, select Cancel your subscription
Follow the on-screen prompts to confirm
Once completed, you’ll see a confirmation message letting you know when your access will end.
What happens after you cancel
Your subscription remains active until the end of your current billing period
You can continue to view, download, and share your files until that date
After your subscription ends, you will lose access to your memories on our secure servers.
⚠️ Important note about Shop Pay subscriptions
If you subscribed using Shop Pay (a saved payment method through Shopify), cancellation and billing updates are handled through Shop Pay.
In that case:
Please follow Shop Pay's instructions.
Note
Many customers choose to:
Download their photos and videos for local storage
Share files with family members
Keep Cloud access as a backup in case physical media is lost or damaged