How do I cancel my Legacybox Membership?Updated 3 hours ago
You can cancel your Legacybox Membership at any time from your account settings.
Before you cancel, please note that once your membership ends, you will lose access to your memories on our secure servers. If you’d like to keep copies, we recommend downloading any files you want before canceling.
Cancel your membership
Sign in to my.legacybox.com
Select Account (the person icon)
Open the Membership tab
Select Cancel membership
Follow the on-screen prompts to confirm
Once completed, you’ll see a confirmation message letting you know when your access will end.
What happens after you cancel
Your membership remains active until the end of your current billing period
You can continue to view, download, and share your files until that date
After your membership ends, you will lose access to your memories on our secure servers.
⚠️ Important note about Shop Pay billing
If your membership is billed through Shop Pay (a saved payment method through Shopify), cancellation and billing updates are handled through Shop Pay.
In that case:
Please follow Shop Pay's instructions.
Note
Many customers choose to:
Download their photos and videos for local storage
Share files with family members
Keep their membership active as a backup in case physical media is lost or damaged