Why has my Legacybox subscription price changed?Updated 2 hours ago
We periodically update our subscription pricing as we continue to improve the Legacybox experience, making it easier to view, organize, share, and preserve your memories over time.
Price adjustments may also reflect broader changes such as increased costs to store and deliver your media securely, as well as changes in taxes or market conditions.
Common questions about price changes
How will I be notified of a price change?
If your price is changing, we’ll send you an email in advance of your next billing date with details about the new price and when it takes effect.
You can also review your billing details at any time in your account, including your current plan, price, and next billing date.
Note: If your subscription is billed through a third party, that provider may send the price change notification.
What if I didn’t see the email?
If you didn’t receive a notification, please check that the email address associated with your account is correct and review your spam or promotions folders.
Where can I see current plans and pricing?
You can view our current plans and pricing, and change your plan at any time, in your account.
Can I keep my current price?
Once a price change takes effect, the updated pricing applies to all active subscriptions. You can change or cancel your plan at any time.
Why was I charged a different amount?
There are a few common reasons your charge may differ:
- Your subscription renewed at the new price after a previously announced change
- You (or someone with access to your account) changed your plan
- A promotional or discounted rate ended and your plan returned to standard pricing
- Applicable taxes or fees changed based on your location
You can review your billing history in your account.
How do I manage or cancel my subscription?
You can manage or cancel your subscription at any time in your account: