Here you'll find answers to common questions about signing into your Legacybox Backup account and managing your Legacybox Backup subscription.

<h2 id="isPasted"><strong>What is Legacybox Backup?&#xA0;</strong></h2><p>Legacybox Backup is a subscription service that takes the hassle out of protecting your home videos and photos by hosting them securely in the cloud.</p><h2 id><br></h2><h2 id="isPasted"><strong>How do I login to Legacybox Backup?</strong></h2><ol><li>Visit the <a href="https://legacybox.com/pages/backup-login" target="_blank" rel="noopener noreferrer">Legacybox Backup homepage</a></li><li>Enter your original order number and the email address you used when you placed the order</li></ol><h2 id="-1"><br></h2><h2 id="how-do-i-manage-my-access"><strong>How do I manage my access?&#xA0;</strong></h2><p>Your Legacybox Backup subscription can be managed through your order&apos;s status page on our website!</p><div data-block="true" data-editor="d0b9t" data-offset-key="3hb9p-0-0"><ol><li data-offset-key="3hb9p-0-0"><span data-offset-key="3hb9p-0-0">To start,&#xA0;</span><a href="https://legacybox.com/pages/backup-login?view=backup-login" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank"><span data-offset-key="3hb9p-1-0">click here!</span></a><span data-offset-key="3hb9p-2-0">&#xA0;This link takes you to your order&apos;s status page on our website where you can manage your Legacybox Backup subscription. You&apos;ll log in using your 7 digit order number and email address.</span></li><li>From there, scroll down to the Backup section and select &quot;Manage Account.&quot;</li><li data-offset-key="3hb9p-0-0">Since the platform is secure, you will receive via email or SMS text a 4 digit PIN code to enter on the next screen.</li><li data-offset-key="3hb9p-0-0">Here, you can make changes to your Backup subscription.</li></ol><p>Please note that cancelation of your Legacybox Backup account will result in the permanent deletion of your files once your subscription ends.</p></div><p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(74, 74, 74); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/3xxxNvSJXw8?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"><span class="fr-mk" style="display: none;">&#xA0;</span></iframe></span></p><div data-block="true" data-editor="d0b9t" data-offset-key="3hb9p-0-0" style="box-sizing: border-box; color: rgb(74, 74, 74); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

Everything you need to know about Legacybox Backup

We're here to help! Have a question or need info but can't find an answer in our Help Center? No problem.

Email us at questions@legacybox.com or give us a call at 423-375-0000. Our phone hours are 9:00am - 5:00pm EST.

Give us a call at 423-375-0000. Our Phone hours are 9:00am - 5:00 PM EDT.

Legacybox

Legacybox Backup

Managing Your Subscription

What is Legacybox?

How does it work?

How long does it take?

Placing an Order with Legacybox

Is it safe to mail my memories to Legacybox?

What is an item?

Will you return my original items?

What size Legacybox should I order?

Where do you ship?

I live in Chattanooga. Can I bring my Legacybox to you?

What are my shipping options, and how much do they cost?

Will you edit, improve, or restore my media items?

Will you clean or fix media before you digitize it?

What is shipping protection?

Will you keep my photos in chronological order?

How It Works

What media types do you convert?

How do you digitize tapes? What is the quality?

How do you convert film? What is the quality?

How do you scan pictures? What is the quality?

Can I see some examples of your photo transfers?

How do you transfer audio? What's the quality?

What if my tapes aren't full? Or are moldy or damaged?

Can you convert copyright material?

Specialty Formats

Do you convert adult or explicit content?

Why weren't my items digitized?

What We Digitize

What will I get back?

Which storage option is best?

What's a Thumb Drive? How do I use it?

Whats a DVD/CD Set? How do I use it?

Why are there blank or blue screens on the end of my home movies?

What is Digital Download?

My digital files look jumpy or choppy when I play them back in Quicktime. What should I do?

Why is there blue screen on my files/DVDs?

What are the weird lines at the bottom of my tape?

What is tracking?

Can you combine my tapes onto a single DVD?

Why are my tapes, film or audio reels split into multiple files?

How can I edit my audio digital files?

Why does my film jump around?

What You Get Back

How do I use my promotional code or discount code?

Can I have a refund if I missed the sale or the price of an item dropped?

Why did I receive an invoice for extra items?

My voucher code expired. What do I do?

How do Legacybox Groupon vouchers work?

Do you offer gift certificates?

Do you offer bulk pricing?

Payments & Promotions

I have already ordered, what's next?

What's inside my Legacybox?

How should I prep or clean my media before sending it in?

How do I label my items?

What if all my media won't fit in my Legacybox?

Can I ship my order in multiple boxes?

Where can I ship my Legacybox?

How do I activate my order?

Prepping Your Media

How do I track my order?

Where do I find my order number?

Did you receive my order?

Tracking Your Order

How do I add items to my Legacybox?

Can I change my shipping address?

Does my Legacybox expire?

What’s your return policy?

How do I cancel my order and receive a refund?

Do you offer replacements and exchanges?

Order Changes & Returns

How do I sign in to my Legacybox Cloud account?

How do I cancel my Legacybox Cloud subscription?

How do I update my  Legacybox Cloud subscription?

I ordered my Legacybox through a third-party (Walmart, HSN, QVC), how do I get into my cloud account?