Everything you need to know about Legacybox BackupUpdated 13 days ago

What is Legacybox Backup?

Legacybox Backup is an older subscription service that stores digitized photos and videos securely in the cloud.

Legacybox Backup is no longer sold to new customers, but some customers who subscribed in the past may still have active Backup accounts. These accounts continue to be supported.

If you’re looking for our current cloud product, see Legacybox Cloud, which replaces Legacybox Backup and offers a more modern experience.

How is Legacybox Backup different from Legacybox Cloud?

• Legacybox Backup

  • Legacy platform

  • Accessed using an order number and email

  • Limited features compared to Cloud

  • No longer available for new subscriptions

• Legacybox Cloud

  • Current platform

  • Accessed using an email-based account login

  • Includes viewing, downloading, sharing, and organization tools

  • Actively developed and supported

If you already have a Legacybox Backup subscription, you can continue using it as described below.

How do I sign in to Legacybox Backup?

To sign in to Legacybox Backup:

1. Visit the Legacybox Backup homepage: https://legacybox.com/pages/backup-login

2. Enter:

   • Your original order number

   • The email address used when you placed the order

Legacybox Backup does not use the same sign-in system as Legacybox Cloud.

How do I manage my Legacybox Backup subscription?

1. Visit https://legacybox.com/pages/backup-login

2. Sign in using your 7-digit order number and email address

3. Scroll to the Backup section

4. Select Manage Account

5. For security, enter the 4-digit PIN sent to you by email or SMS

6. From there, you can manage your Backup subscription

⚠️ Important note about cancellation

If you cancel your Legacybox Backup subscription:

• Your files will remain accessible until the end of your billing period

• Once the subscription ends, you will lose access to your memories online.

If you want to keep copies, be sure to download your files before canceling.