Using Our Cloud App
Activating · Sharing · Organizing
What is Legacybox Cloud?
Legacybox Cloud is a secure, private digital home for your family’s photos, videos, and audio memories. It is where the media you digitize with Legacybox lives online—organized, protected, and easy to access anytime, from anywhere at cloud.legacybox.
How do I setup my Legacybox Cloud account?
When we ship your completed order back to you, we will also send an email to ask you to setup your Cloud account.
How do I share a memory?
You can share individual photos, videos, or audio from Legacybox Cloud using a private link or by email. Recipients can view the memory without creating a Legacybox account. Sign in to your Legacybox Cloud account at https://cloud.legacybox.com/. Ope
How do I add friend or family members to my Legacybox Cloud account?
This feature is currently in development. In the meantime, you can always share your files individually. For steps on that, you can check out our article here: How do I share a memory?. Be aware that if you decide to share your credentials with a fam
How do I add dates to my memories?
In Legacybox Cloud, dates are currently captured at the year level. While you can’t add a full day and month yet, adding a year helps organize and sort your memories across your library. Sign in to your Legacybox Cloud account. https://cloud.legacybo
How can I organize my memories?
Legacybox Cloud gives you a few simple ways to organize your photos and videos so they’re easy to find, browse, and share over time. You can organize memories by title, year, and collections. Titles help describe what’s happening in a photo or video
Where are my files stored?
All Legacybox Cloud files are secured on Fortune 100 Servers, across multiple fault zones with 99% durability. We also maintain a second copy of all of your files in a separate location for added peace of mind. To see how many files we're storing on
How do I title my memories?
Titling your memories is a great way to keep them organized!. After logging in to cloud.legacybox.com, open one of your home movies or photos. From there, look in file details, under the player. By default, your file is titled with the barcode you or
How do I add my memories to collections?
Collections let you group related photos and videos together—by event, person, place, or theme—so they’re easier to find and revisit. Sign in to your Legacybox Cloud account at https://cloud.legacybox.com. Open the memory you want to add. Select any
How do I download my files?
You can download photos, videos and audio from Legacybox Cloud directly to your computer. Photos can be downloaded individually or in batches, while videos and audio are downloaded one at a time to ensure reliable, complete downloads. See this articl
I’ve downloaded my files—where did they go?
If your download completed successfully, your files were saved to your device’s Downloads folder (or Photos, if you chose that option on mobile). Where to find them depends on the device you’re using. Downloaded files are saved in the Downloads folde
Why are some of my digital files missing?
If you have not received an order note and your files are still missing, please reach out to [email protected] so we can take a look.
Why can't I download everything in my account all at once?
Legacybox Cloud doesn’t support exporting your entire library in a single download. This is intentional and designed to protect your files. Many Legacybox memories—especially home videos and audio recordings—are very large. Attempting to download eve