Using Our Cloud App
Activating · Sharing · Organizing
What is Legacybox Cloud?
Legacybox Cloud is a secure, private digital home for your family’s photos, videos, and audio memories. It is where the media you digitize with Legacybox lives online—organized, protected, and easy to access anytime, from anywhere at cloud.legacybox.
How do I setup my Legacybox Cloud account?
When we ship your completed order back to you, we will also send an email to ask you to setup your Cloud account.
How do I share a memory?
You can share individual photos, videos, or audio from Legacybox Cloud using a private link or by email. Recipients can view the memory without creating a Legacybox account. Sign in to your Legacybox Cloud account at https://cloud.legacybox.com/. Ope
How do I add friend or family members to my Legacybox Cloud account?
This feature is currently in development. In the meantime, you can always share your files individually. For steps on that, you can check out our article here: How do I share a memory?. Be aware that if you decide to share your credentials with a fam
How do I add dates to my memories?
In Legacybox Cloud, dates are currently captured at the year level. While you can’t add a full day and month yet, adding a year helps organize and sort your memories across your library. Sign in to your Legacybox Cloud account. https://cloud.legacybo
How can I organize my memories?
Legacybox Cloud gives you a few simple ways to organize your photos and videos so they’re easy to find, browse, and share over time. You can organize memories by title, year, and collections. Titles help describe what’s happening in a photo or video
Where are my files stored?
All Legacybox Cloud files are secured on Fortune 100 Servers, across multiple fault zones with 99% durability. We also maintain a second copy of all of your files in a separate location for added peace of mind. To see how many files we're storing on
How do I title my memories?
Titling your memories is a great way to keep them organized!. After logging in to cloud.legacybox.com, open one of your home movies or photos. From there, look in file details, under the player. By default, your file is titled with the barcode you or
How do I create a collection?
Great question!. There are two ways to create collections. Creating a Collection:. After logging into your account on cloud.legacybox.com, navigate to the Collections tab in the top right. From there, click on the (+) button to create a new collectio
How do I add my memories to collections?
Great question!. Collections and tags go hand and hand to make it easy to organize your memories. When viewing one of your home movies or photos, simply click the tag button in the video description, under the viewer. In the example above, the year 1
Why is there blue screen on the end of my home movies?
Great question!. When we convert your memories, we make sure to convert them from the very beginning to the very end. This means that if there is blank space on the originals, that will show up on the digitized copies as well. These blank spaces ofte
How do I download my files?
You can download photos, videos and audio from Legacybox Cloud directly to your computer. Photos can be downloaded individually or in batches, while videos and audio are downloaded one at a time to ensure reliable, complete downloads. Sign in to your
I've downloaded my files, where did they go?
Great question! Typically, files get saved to your "downloads" folder. Accessing them depends on the device you're using. Below are steps to access for our most common devices. Apple Computer. Files are typically saved in the downloads folder. Window
Why are some of my digital files missing?
To confirm this, head to your order tracking page to see if there's an order note indicating this. If there's no order note and your files are still missing, please reach out to [email protected] so we can take a look.