Easily check the status of your order while it is in our digitizing facility by visiting legacybox.com/order-tracking.

<h1 id="isPasted">Easily check the status of your order while it is in our digitizing facility by visiting <a href="https://my.legacybox.com/order-tracking/">legacybox.com/order-tracking</a>.</h1><h2 id><br></h2><h2 id="track-your-order"><strong>Track Your Order&#xA0;</strong></h2><ol><li>Visit legacybox.com/order-tracking</li><li>Enter your order number from your barcode labels (not the &quot;L&quot; number)</li><li>Enter your email address</li><li>From here, you can see updates on where you order is in production. There&apos;s even an order timeline showing what steps are next before your order is completed and shipped back to you.</li></ol><p><br></p><p><span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Standard processing time once a Legacybox arrives at our processing facility is estimated at 4-5 weeks. We will send you constant email updates about the status of your order as we know your items are precious to you.\n\nYou can track the status of your order by visiting https://legacybox.com/order-tracking/\n\n \n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}"><em>If you&apos;d like some more instructions on how to track your order, you can watch this video below:</em></span></p><p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(74, 74, 74); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Standard processing time once a Legacybox arrives at our processing facility is estimated at 4-5 weeks. We will send you constant email updates about the status of your order as we know your items are precious to you.\n\nYou can track the status of your order by visiting https://legacybox.com/order-tracking/\n\n \n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}" style="box-sizing: border-box;"><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/2VW_tC5jc28?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span></span></p><p><br></p>

How can I track my order?

After you place an order for a Legacybox, you will receive an order confirmation via email that will include an order number that begins with the letter ‘L’. That is your transaction ID number. Once your order ships, that “L number” will be attached

<section id="isPasted" itemprop="articleBody"><p>After you place an order for a Legacybox, you will receive an order confirmation via email that will include an order number that begins with the letter &#x2018;L&#x2019;. That is your <em>transaction ID number</em>.</p><p>Once your order ships, that &#x201C;L number&#x201D; will be attached to your <em>production order number</em>, which will be the numbers before the dash on the safety barcode labels we include in your customized Welcome Guide. You&apos;ll find those on Page 11 of your welcome booklet. You will also find this number printed on the last page of your Welcome Guide. We recommend keeping this for your records after you send your order in.</p><p>If you&#x2019;re reaching out to our Customer Support team, you can refer to your order number using either the &#x201C;L number&#x201D; or the production order number found on your barcode labels.</p><p>However, when you&#x2019;re <a href="https://help.legacybox.com/hc/en-us/articles/115001135188-Where-can-I-track-my-order-" rel="noopener" style=" text-decoration: none;" target="_blank">tracking your order</a> online, <a href="https://help.legacybox.com/hc/en-us/articles/360019158193-How-do-you-title-discs-" rel="noopener" style=" text-decoration: none;" target="_blank">titling your discs</a>, or if you&#x2019;re <a href="https://help.legacybox.com/hc/en-us/articles/115001134188-How-do-I-activate-my-order-" rel="noopener" style=" text-decoration: none;" target="_blank">activating an order from one of our third party vendors</a>, you&#x2019;ll want to use the number from your barcode labels.</p></section><footer><section><br></section></footer>

Where do I find my order number?

Once your order arrives at our secure processing facility, we'll send you an email confirming your order arrived safely. 

Didn't receive the "your order arrived" email? You may need to "activate" your order.

<p>Once your order arrives at our secure processing facility, we&apos;ll send you an email confirming your order arrived safely.&#xA0;</p><p>Didn&apos;t receive the &quot;your order arrived&quot; email? You may need to &quot;activate&quot; your order.&#xA0;</p><h2 id><br></h2><h2 id="how-to-activate-your-order"><strong>How To Activate Your Order</strong></h2><p>Any order placed with HSN, QVC, Zulily or another 3rd party partner will need to be &quot;activated.&quot; Our activation process is a safety precaution that allows us to verify your information and match it to your unique Legacybox.&#xA0;</p><ol><li><span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Activation is a safety precaution that allows us to verify information and match it to your Legacybox. If you&apos;re instructed to activate your order, you may do so at www.legacybox.com/activate/. Or you can click here. You&apos;ll be prompted to provide your order number and unique activation code.\n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}">Visit <a href="https://my.legacybox.com/activate/" style=" text-decoration: none;">legacybox.com/activate</a></span></li><li><span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Activation is a safety precaution that allows us to verify information and match it to your Legacybox. If you&apos;re instructed to activate your order, you may do so at www.legacybox.com/activate/. Or you can click here. You&apos;ll be prompted to provide your order number and unique activation code.\n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}">Click the link, and enter your information</span></li><li><span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Activation is a safety precaution that allows us to verify information and match it to your Legacybox. If you&apos;re instructed to activate your order, you may do so at www.legacybox.com/activate/. Or you can click here. You&apos;ll be prompted to provide your order number and unique activation code.\n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}">Provide your order number and unique activation code</span><ol><li><span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Activation is a safety precaution that allows us to verify information and match it to your Legacybox. If you&apos;re instructed to activate your order, you may do so at www.legacybox.com/activate/. Or you can click here. You&apos;ll be prompted to provide your order number and unique activation code.\n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}">Note:&#xA0;</span>You can find your activation code on the back of your &quot;Shipping Label &amp; Barcode Stickers&quot; packet. Your order number is the number on all your safety barcode labels, in front of the dash.</li></ol></li></ol><p><em>Please note that order activation is only necessary if your order is marked as a gift in our system, or if it was purchased through a third party, like HSN, QVC, Zulily, etc. If neither of these applies to you, then your order should already be active in our system. If you forgot to activate your order before sending your items to us, you&apos;ll want to contact our Customer Support Team directly, as soon as possible.</em></p>

Did you receive my order?

We're here to help! Have a question or need info but can't find an answer in our Help Center? No problem.

Email us at questions@legacybox.com or give us a call at 423-375-0000. Our phone hours are 9:00am - 5:00pm EST.

Give us a call at 423-375-0000. Our Phone hours are 9:00am - 5:00 PM EDT.

Legacybox

Locating Your Order Number · Order Status

Track My Order

What is Legacybox?

How does it work?

How long does it take?

Placing an Order with Legacybox

Is it safe to mail my memories to Legacybox?

What is an item?

Will you return my original items?

What size Legacybox should I order?

Where do you ship?

I live in Chattanooga. Can I bring my Legacybox to you?

What are my shipping options, and how much do they cost?

Will you edit, improve, or restore my media items?

Will you clean or fix media before you digitize it?

What is shipping protection?

Will you keep my photos in chronological order?

How It Works

What media types do you convert?

How do you digitize tapes? What is the quality?

How do you convert film? What is the quality?

How do you scan pictures? What is the quality?

Can I see some examples of your photo transfers?

How do you transfer audio? What's the quality?

What if my tapes aren't full? Or are moldy or damaged?

Can you convert copyright material?

Specialty Formats

Do you convert adult or explicit content?

Why weren't my items digitized?

What We Digitize

What will I get back?

Which storage option is best?

What's a Thumb Drive? How do I use it?

Whats a DVD/CD Set? How do I use it?

What is Digital Download? How do I use it?

What is Digital Download?

What is Legacybox Backup? How do I log in? How do I manage my subscription?

My digital files look jumpy or choppy when I play them back in Quicktime. What should I do?

Why is there blue screen on my files/DVDs?

Why is there extra blank footage on my digital files?

What are the weird lines at the bottom of my tape?

What is tracking?

Can you combine my tapes onto a single DVD?

Why are my tapes, film or audio reels split into multiple files?

How can I edit my audio digital files?

Why does my film jump around?

What You Get Back

How do I use my promotional code or discount code?

Can I have a refund if I missed the sale or the price of an item dropped?

Why did I receive an invoice for extra items?

My voucher code expired. What do I do?

How do Legacybox Groupon vouchers work?

Do you offer gift certificates?

Do you offer bulk pricing?

Payments & Promotions

I have already ordered, what's next?

What's inside my Legacybox?

How should I prep or clean my media before sending it in?

How do I label my items?

What if all my media won't fit in my Legacybox?

Can I ship my order in multiple boxes?

Where can I ship my Legacybox?

How do I activate my order?

Prepping Your Media

How do I add items to my Legacybox?

Can I change my shipping address?

Does my Legacybox expire?

What’s your return policy?

How do I cancel my order and receive a refund?

Do you offer replacements and exchanges?

Order Changes & Returns

What is Legacybox Cloud?

How do I setup my Cloud account?

How do I log in to my Cloud account?

I ordered my Legacybox through a third party (Walmart, HSN, QVC), how do I get into my cloud account?