How do I track my order?Updated 4 days ago
You can check the status of your Legacybox order while it is being processed in our digitizing facility.
Track your order
Enter the order number
Use the number that starts with “L” from your order confirmation email
Or use the order number on the bar codes we sent you
Enter the email address used to place your order
Select Track my order to see your order’s current status
You don’t need to sign in. The Track button in your order confirmation email opens your order’s status directly, with nothing to type.
For more detail, select View more details. You’ll sign in, and that order opens in your account at my.legacybox.com. You can also sign in at my.legacybox.com any time and open the Orders tab to see all of your orders.
If you see “We couldn’t find an order with that number and email,” try the email address you used at checkout. A different email is almost always the reason.
Track your order in the Legacybox app
If you use the Legacybox app on iPhone or iPad, you can follow your first order there. The app shows which of four stages your order is in:
Preparing
Shipped
Received and Getting Ready
Digitization in Progress
Tap View Full Tracking to open detailed tracking on the website.
You can also see all of your orders, with tracking, in Account Settings in the app.
What order tracking includes
Order tracking shows:
When we receive your Legacybox at our facility
Your order’s progress through digitization
When your originals have been handed off to the courier for return shipping
This gives you visibility into every stage while your memories are in our care.
What order tracking does not include
Order tracking does not show real-time courier scan events (such as individual transit updates while the box is in the mail).
Once your originals are handed back to the courier, we’ll send you a separate email with a courier-specific tracking number so you can follow the shipment all the way home.
Good to know
Tracking updates appear as your order reaches each major milestone
Courier tracking begins only after your originals leave our facility
You’ll always receive an email when return shipping is initiated