Did you receive my order?Updated a month ago

Once your order arrives at our secure processing facility, we'll send you an email confirming your order arrived safely. 

Didn't receive the "your order arrived" email? You may need to "activate" your order. 

How To Activate Your Order

Any order placed with HSN, QVC, Zulily or another 3rd party partner will need to be "activated." Our activation process is a safety precaution that allows us to verify your information and match it to your unique Legacybox. 

1. Visit legacybox.com/activate
2. Click the link, and enter your information
3. Provide your order number and unique activation code
   1. Note: You can find your activation code on the back of your "Shipping Label & Barcode Stickers" packet. Your order number is the number on all your safety barcode labels, in front of the dash.

Please note that order activation is only necessary if your order is marked as a gift in our system, or if it was purchased through a third party, like HSN, QVC, Zulily, etc. If neither of these applies to you, then your order should already be active in our system. If you forgot to activate your order before sending your items to us, you'll want to contact our Customer Support Team directly, as soon as possible.