Setup · General Info
That's a great question!. Legacybox Cloud is our secure platform for delivering your home movies and photos digitally. It's fast, fun, and easy to use. Legacybox Cloud gives you peace of mind that your files are always stored securely somewhere easy
Setting up your Cloud account is easy!. When we ship your completed memories back to you, we also send an email detailing how to setup your Cloud account. To create your Legacybox Cloud account click "activate" in the email you received or visit http
Logging in to an existing account. To log in to your Legacybox Cloud account visit https://cloud.legacybox.com/ and enter using the email and password you used when you created your account. Use a “one-time code” if you forgot your password. If you’v
STEP 1: ACTIVATE YOUR ORDER. Because you purchased your Legacybox from a third party (Walmart, HSN, QVC, etc), we need to add your preferred contact information to your order. We love our third party partners but unfortunately they don't pass through
To confirm this, head to your order tracking page to see if there's an order note indicating this. If there's no order note and your files are still missing, please reach out to [email protected] so we can take a look.
Organizing your files is one of the best things about Legacybox Cloud!. When you are viewing one of your videos or photos, you can add titles, dates, and tags! Tags group media together into collections. Pets, grandparents, even locations can all get
Titling your memories is a great way to keep them organized!. After logging in to cloud.legacybox.com, open one of your home movies or photos. From there, look in file details, under the player. By default, your file is titled with the barcode you or
Great question!. Collections and tags go hand and hand to make it easy to organize your memories. When viewing one of your home movies or photos, simply click the tag button in the video description, under the viewer. In the example above, the year 1
Adding a date to your memories is a great way to keep them organized!. After logging in to cloud.legacybox.com, open one of your home movies or photos. From there, look in file details, under the player. The field for the date is underneath the title
Great question!. When we convert your memories, we make sure to convert them from the very beginning to the very end. This means that if there is blank space on the originals, that will show up on the digitized copies as well. These blank spaces ofte
Reliving, enjoying and sharing these memories is our favorite part of the service we provide!. To share a memory, follow the steps below:. That's it! Now sit back and wait for their reaction :)
Downloading your files is easy! Let's get started.
Great question! Typically, files get saved to your "downloads" folder. Accessing them depends on the device you're using. Below are steps to access for our most common devices. Apple Computer. Files are typically saved in the downloads folder. Window
All Legacybox Cloud files are secured on Fortune 100 Servers, across multiple fault zones with 99% durability. We also maintain a second copy of all of your files in a separate location for added peace of mind. To see how many files we're storing on
Login to Legacybox Cloud hereTIP: You'll need your email address and account passwordNavigate to the "My Account" page by clicking on the person icon TIP: This is located in the top navigation if you're on a desktop or tablet device and on the bottom
We'd be happy to walk you through how to cancel your Legacybox Cloud subscription. As a heads up, the cancellation of your Legacybox Cloud account will result in the permanent deletion of your files from our secure servers once your subscription ends
That's a great question! It's a feature we're still working on. If it's a feature you're interested in, please let us know! We love your feedback. In the meantime, you can always share your files individually. For steps on that, you can check out our
For specific steps on how to cancel your account, check out this help center article.