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Email us at questions@legacybox.com or give us a call at 423-375-0000. Our phone hours are 9:00am - 5:00pm EST.

Give us a call at 423-375-0000. Our Phone hours are 9:00am - 5:00 PM EDT.

Legacybox

<h2 id="what-if-my-tapes-arent-full"><strong>What if my tapes aren&apos;t full?&#xA0;</strong></h2><p>We charge by the number of items, regardless of your tapes&#x2019; length or format. For example, a tape with six hours of footage will be counted the same as a tape with five minutes of footage.</p><p>Pricing by item count enables us to streamline the ordering process, so you don&apos;t have to go through and confirm the amount of content on each item!&#xA0;</p><h2 id><br></h2><h2 id="what-if-my-tapes-are-moldy-or-water-damaged"><strong>What if my tapes are moldy or water damaged?&#xA0;</strong></h2><p id="isPasted"><span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Our team would love to help you out with transferring your tape formats. Nature&apos;s cycle will run its course and unfortunately mold is apart of that cycle. If mold damage is present on your tapes, we are unable to transfer them for you.\n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}">While there are many things we can do, transferring moldy or water damaged tapes is not something we have mastered yet.</span></p><p><span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Our team would love to help you out with transferring your tape formats. Nature&apos;s cycle will run its course and unfortunately mold is apart of that cycle. If mold damage is present on your tapes, we are unable to transfer them for you.\n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}">Nature&apos;s cycle will run its course and unfortunately, water damage and mold are a part of that cycle. If your tapes are moldy or have water damage, we will not be able to transfer them for you.</span></p><p><br></p>

We charge by the number of items, regardless of your tapes’ length or format. For example, a tape with six hours of footage will be counted the same as a tape with five minutes of footage. Pricing by item count enables us to streamline the ordering p

What if my tapes aren't full? Or are moldy or damaged?

What We Digitize

What is Legacybox?

How does it work?

How long does it take?

Is it safe?

What is an item?

Will you return my original items?

What size Legacybox should I order?

How do I order?

Where do you ship?

What are my shipping options, and how much do they cost?

I live in Chattanooga. Can I bring my Legacybox to you?

Will you edit, improve, or restore my media items?

Will you clean or fix media before you digitize it?

What is shipping protection?

Will you keep my photos in chronological order?

How It Works

What media types do you convert?

How do you digitize tapes? What is the quality?

How do you convert film? What is the quality?

How do you scan pictures? What is the quality?

Can I see some examples of your photo transfers?

How do you transfer audio? What's the quality?

Can you convert copyright material?

Do you convert adult or explicit content?

What will I get back?

Which storage option is best?

What's a Thumb Drive? How do I use it?

Whats a DVD/CD Set? How do I use it?

What is Digital Download? How do I use it?

What is Legacybox Backup? How do I log in? How do I manage my subscription?

My digital files look jumpy or choppy when I play them back in Quicktime. What should I do?

Why is there blue screen on my files/DVDs?

Why is there extra blank footage on my digital files?

What are the weird lines at the bottom of my tape?

What is tracking?

Can you combine my tapes onto a single DVD?

Why are my tapes, film or audio reels split into multiple files?

How can I edit my audio digital files?

Why does my film jump around?

What You Get Back

How do I use my promotional code or discount code?

Can I have a refund if I missed the sale or the price of an item dropped?

Why did I receive an invoice for extra items?

My voucher code expired. What do I do?

How do Legacybox Groupon vouchers work?

Do you offer gift certificates?

Do you offer bulk pricing?

Payments & Promotions

I have already ordered, what's next?

What's inside my Legacybox?

How should I prep or clean my media before sending it in?

How do I label my items?

What if all my media won't fit in my Legacybox?

Can I ship my order in multiple boxes?

Where can I ship my Legacybox?

How do I activate my order?

Prepping Your Media

How can I track my order?

Where do I find my order number?

Did you receive my order?

Track My Order

How do I add items to my Legacybox?

Can I change my shipping address?

Does my Legacybox expire?

What’s your return policy?

How do I cancel my order and receive a refund?

Do you offer replacements and exchanges?

Order Changes & Returns

How do I unsubscribe from texts and/or emails?

Do you offer bulk or business services?

Do you offer donations to organizations?

Can I give Legacybox as a gift?

Other

What if my tapes aren't full? 

What if my tapes are moldy or water damaged? 

What if my tapes aren't full? Or are moldy or damaged?Updated 7 months ago

What if my tapes aren't full?

What if my tapes are moldy or water damaged?