# legacy-box

> Public Help Center articles for legacy-box.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What is Legacybox?](https://help.legacybox.com/en-US/what-is-legacybox-2621420.md): Legacybox is the simplest way to preserve your memories. With our all-in-one kit, you can send in your old home movies, photos, and film reels, and we’ll carefully convert them to digital formats—so they’re safe, shareable, and ready to enjoy for gen
- [How does Legacybox work?](https://help.legacybox.com/en-US/how-does-legacybox-work-2621465.md): Preserving your memories is easy with Legacybox. Here’s what to expect step by step:. We send you your all-in-one digitizing kit. Once your order is placed our team will begin assembling your Legacybox. Inside, you’ll find everything you need
- [How long does Legacybox take?](https://help.legacybox.com/en-US/how-long-does-legacybox-take-476859.md): That is somewhat up to you! During the checkout process, you'll be asked to select a digitizing time. Standard Digitizing (FREE) is included with all Legacyboxes. We also offer two paid rush options if you need your media back faster.
- [Placing an order with Legacybox](https://help.legacybox.com/en-US/placing-an-order-with-legacybox-2470772.md): Ordering from Legacybox is simple and secure! Here’s everything you need to know:How do I place an order?. Need a walkthrough? Watch our short instructional video below for step-by-step guidance. How do I remove items from my cart?
- [Is it safe to mail my memories to Legacybox?](https://help.legacybox.com/en-US/is-it-safe-to-mail-my-memories-to-legacybox-2470679.md): Legacybox was created to give families a secure, reliable way to preserve their home movies and photos. We’re proud to be the nation’s leader in home movie and photo conversion, trusted by over 1 million families. To date, we’ve created millions of
- [What is an item?](https://help.legacybox.com/en-US/what-is-an-item-476858.md): 1 item = 1 tape OR 1 reel OR 1 pack of 25 photo items. You can mix and match the media types you chose to send us!. Below are a few examples of items:. Absolutely! Each Legacybox is pre-paid for a certain number of items, and you can send in any comb
- [Will you return my original items?](https://help.legacybox.com/en-US/will-you-return-my-original-items-476853.md): Absolutely! We understand how important, and even irreplaceable, your originals items are. We always make sure to return your original items with your completed order.
- [What size Legacybox should I order?](https://help.legacybox.com/en-US/what-size-legacybox-should-i-order-476854.md): We offer a range of sizes so you can find the one best suited to your family's needs. If your analog media collection is in between our offered sizes, no sweat! We include extra item barcodes with every kit. If you chose to send in more items than wh
- [Where do you ship?](https://help.legacybox.com/en-US/where-do-you-ship-476974.md): We can ship anywhere to the continental United States. Unfortunately, we are unable to ship to Alaska, Hawaii, Canada, and Army, Air Force, or Fleet Post Offices at this time.
- [I live in Chattanooga. Can I bring my Legacybox to you?](https://help.legacybox.com/en-US/i-live-in-chattanooga-can-i-bring-my-legacybox-to-you-2470944.md): We don't have a physical storefront for customer drop-offs, so we aren't able to accept hand-delivered Legacyboxes. To keep the process safe and efficient, all orders are sent to us using the prepaid UPS shipping label included in your kit.
- [What are my shipping options, and how much do they cost?](https://help.legacybox.com/en-US/what-are-my-shipping-options-and-how-much-do-they-cost-476967.md): For the initial shipment of your Legacybox, we provide a few options based on the box you choose. Please know that the Standard and Ground options are delivered by USPS, so if you have issues receiving packages from USPS in your area, you may benefit
- [Will you edit, improve, or restore my media items?](https://help.legacybox.com/en-US/will-you-edit-improve-or-restore-my-media-items-476849.md): We offer a one-to-one transfers so the quality of your digital files will depend largely on the condition of your originals. For tapes, we'll transfer the entire time which may include some blank or blue screen. At this time we do not offer any resto
- [Will you clean or fix media before you digitize it?](https://help.legacybox.com/en-US/will-you-clean-or-fix-media-before-you-digitize-it-476991.md): At this time we do not offer film or photo cleaning services. Our repair service is limited to splicing; we don't offer a comprehensive tape repair service.
- [What is shipping protection?](https://help.legacybox.com/en-US/what-is-shipping-protection-2622926.md): Your memories are priceless and we know how important peace of mind is when sending them in. That’s why we offer Shipping Protection.While UPS shipping is already very safe, Shipping Protection gives you a little extra security and reassurance while
- [Will you keep my photos in chronological order?](https://help.legacybox.com/en-US/will-you-keep-my-photos-in-chronological-order-477010.md): We are excited to help you preserve your photos!. We use a variety of scanners and equipment for each order, to ensure the highest quality conversion for your photos, slides, and negatives. Some photos tend to be more finicky than others and may requ
- [What media types do you convert?](https://help.legacybox.com/en-US/what-media-types-do-you-convert-476898.md): We convert almost all consumer formats of videotapes, photos, film reels, and audio. If you bought it from a big box store, odds are we can digitize it!
- [How do you digitize tapes? What is the quality?](https://help.legacybox.com/en-US/how-do-you-digitize-tapes-what-is-the-quality-476997.md): Your tapes will be transferred so you can see every detail of the original video. We deliver your digital videos for streaming, download, and sharing on your Legacybox account as well as on Thumb Drive and DVDs. Each tape counts as one item in your o
- [How do you convert film? What is the quality?](https://help.legacybox.com/en-US/how-do-you-convert-film-what-is-the-quality-476994.md): We use a the frame-by-frame scanning technique used by the Academy of Motion pictures that professional digitizes your film. By scanning each frame of film individually, film flicker and jitter are greatly reduced. Our film captures are set to captur
- [How do you scan pictures? What is the quality?](https://help.legacybox.com/en-US/how-do-you-scan-pictures-what-is-the-quality-477013.md): We convert most consumer photo prints, slides, and negatives. Your photos will be scanned so you can see every detail of the original photo. We deliver your photos in high quality JPEG format on thumb drives, CDs, or Digital Access through Google Dri
- [Can I see some examples of your photo transfers?](https://help.legacybox.com/en-US/can-i-see-some-examples-of-your-photo-transfers-477016.md): Of course! We process thousands of print photos, slides, and negatives every week. We always strive to provide a direct, 1 to 1 transfer of the source material.
- [How do you transfer audio? What's the quality?](https://help.legacybox.com/en-US/how-do-you-transfer-audio-whats-the-quality-476998.md): We record every reel from start to finish to ensure we capture every second of your audio, and unless that reel is blank, we make sure every second of that audio ends up in your digital file. Depending on the settings used when your reel was original
- [What if my tapes aren't full? Or are moldy or damaged?](https://help.legacybox.com/en-US/what-if-my-tapes-arent-full-or-are-moldy-or-damaged-477001.md): We charge by the number of items, regardless of your tapes’ length or format. For example, a tape with six hours of footage will be counted the same as a tape with five minutes of footage. Pricing by item count enables us to streamline the ordering p
- [Can you convert copyright material?](https://help.legacybox.com/en-US/can-you-convert-copyright-material-476899.md): When you submit your items to us, you are indicating that you are not acting in violation of any copyright laws by having the work duplicated and/or that you have obtained permission from the copyright holder to have it digitized. Typically, copyrigh
- [Which specialty formats do you support?](https://help.legacybox.com/en-US/which-specialty-formats-do-you-support-1904590.md): Do you have a drawer full of forgotten phones, old memory cards, or discs that you have no way of viewing? Now we can help you recover those files so they can be backed up and enjoyed!. We can transfer your videos and photos, but not copyrighted mate
- [Do you convert adult or explicit content?](https://help.legacybox.com/en-US/do-you-convert-adult-or-explicit-content-2470333.md): No, for the safety of our team and in alignment with our company values and policies, we are unable to digitize and materials that contain violent, graphic or sexually explicit content. This applies to all formats including:. Your items will still be
- [Why weren't my items digitized?](https://help.legacybox.com/en-US/why-werent-my-items-digitized-2518744.md): Great question!We digitize nearly all consumer photo, audio, and video products. For a full list, you can check out this article here:. What media types do you convert?. If your item is on that list and was not digitized, there are several likely rea
- [What will I get back?](https://help.legacybox.com/en-US/what-will-i-get-back-476923.md): In your completed Legacybox, you will find your original tapes, reels, and/or photos, along with your new digital files on the storage options that were selected at the time of purchase.
- [Which storage option is best?](https://help.legacybox.com/en-US/which-storage-option-is-best-476911.md): Each Legacybox includes a free 30-day trial of a Legacybox Membership. Your membership includes: stream from anywhere, easily share your files, download & save, secure storage. You can also add an optional thumb drive or DVD/CD set.
- [What's a Thumb Drive? How do I use it?](https://help.legacybox.com/en-US/whats-a-thumb-drive-how-do-i-use-it-476912.md): Thumb drives are awesome because you can easily plug them into your computer to view, edit and store. Here are a few guides for making the most of your Thumb Drive!
- [Whats a DVD/CD Set? How do I use it?](https://help.legacybox.com/en-US/whats-a-dvdcd-set-how-do-i-use-it-476919.md): If you're sending in home movies, DVDs are great if you want to archive your memories and watch them using a DVD player. If you're sending in photos or audio, you can select to receive a CD which would be played on your computer.
- [Why are there blank or blue screens on the end of my home movies?](https://help.legacybox.com/en-US/why-are-there-blank-or-blue-screens-on-the-end-of-my-home-movies-2527015.md): When we digitize your home movies, we capture the tape from start to finish, exactly as it exists on the original. If there is unused or blank footage at the end of a tape, that blank section is included in the digitized file. On many tapes, this bla
- [What is Digital Download?](https://help.legacybox.com/en-US/what-is-digital-download-2460286.md): For your convenience, all new digital files are stored in your Legacybox account, built on enterprise-grade, compliance-certified infrastructure, distributed across multiple fault zones with 99% durability.
- [My digital files look jumpy or choppy when I play them back in Quicktime. What should I do?](https://help.legacybox.com/en-US/my-digital-files-look-jumpy-or-choppy-when-i-play-them-back-in-quicktime-what-should-i-do-476954.md): Don't panic! Your tapes and files are just fine. Quicktime has a lot of bugs that can result in choppy or jumpy video playback. While the video formats we use are very standard, some Mac computers may have issues with video playback.
- [Why is there blue screen on my files/DVDs?](https://help.legacybox.com/en-US/why-is-there-blue-screen-on-my-filesdvds-476951.md): When we convert your items, we make sure to convert them from the very beginning to the very end. This means that if there is blank space on the originals, that will show up on the converted copies as well. These blank spaces show up
- [What are the weird lines at the bottom of my tape?](https://help.legacybox.com/en-US/what-are-the-weird-lines-at-the-bottom-of-my-tape-476955.md): They are called Overscan Lines and they're related to Title Safe. Back in the heyday of analog media, not all of the information recorded on a tape ended up being viewable on your TV. Title Safe is one of three areas of older
- [What is tape tracking?](https://help.legacybox.com/en-US/what-is-tape-tracking-477007.md): In the simplest definition, tracking helps fine tune your tape's speed during playback. Tracking on your tape is important because it helps ensure that it plays safely and smoothly. Good tracking depends precisely on the distance between certain comp
- [Can you combine my tapes onto a single DVD?](https://help.legacybox.com/en-US/can-you-combine-my-tapes-onto-a-single-dvd-476926.md): We have always found that to ensure the best quality transfer, one tape per DVD is the best bet, just to make sure everything fits properly. In addition, we also play through every tape in its entirety to make sure that ever
- [Why are my tapes, film or audio reels split into multiple files?](https://help.legacybox.com/en-US/why-are-my-tapes-film-or-audio-reels-split-into-multiple-files-476948.md): There are a couple reasons as to why. 1. Better compatibility with online storage platforms. 2. Better compatibility with USB storage. 3. Better compatibility with DVDs, at maximum quality.
- [How can I edit my audio digital files?](https://help.legacybox.com/en-US/how-can-i-edit-my-audio-digital-files-789781.md): Editing your audio is a great way to use your digital files to create something more. There are several different programs you can use. Chances are good that you already have one installed on your computer. The programs listed below are great for mak
- [Why does my film jump around?](https://help.legacybox.com/en-US/why-does-my-film-jump-around-476953.md): This is primarily caused by small warping in the film. Over time, humidity changes can warp the film, giving it a small curve. That curve makes it difficult to track properly through our machines, resulting in some of the jumpiness t
- [How can I view my digitized files on my TV?](https://help.legacybox.com/en-US/how-can-i-view-my-digitized-files-on-my-tv-4176313.md): Legacybox does not currently have a native app for smart TVs. However, you can still watch your digitized photos and videos on your TV using one of the options below. You can play the files in your Legacybox account on a larger screen by casting or m
- [Why isn't my thumb drive working on my TV?](https://help.legacybox.com/en-US/why-isnt-my-thumb-drive-working-on-my-tv-4176309.md): The thumb drive included with your Legacybox order is formatted for use on computers, not televisions. Because TV manufacturers support different file systems and codecs, thumb drive compatibility can vary widely by TV model. If your TV doesn’t recog
- [How do I use my promotional code or discount code?](https://help.legacybox.com/en-US/how-do-i-use-my-promotional-code-or-discount-code-476934.md): 1. Select the Legacybox you'd like to order 2. If you'd like, add an optional Thumb Drive or Disc Set 3. Proceed to checkout 4. In the "discount" box on the right-hand side of the final checkout page, enter your discount code. 5. Click "Apply"
- [Can I have a refund if I missed the sale or the price of an item dropped?](https://help.legacybox.com/en-US/can-i-have-a-refund-if-i-missed-the-sale-or-the-price-of-an-item-dropped-476977.md): If you contact our Customer Service team within 7 days of your original purchase, we'd be happy to adjust the sale and refund you the difference!
- [Why did I receive an invoice for extra items?](https://help.legacybox.com/en-US/why-did-i-receive-an-invoice-for-extra-items-476976.md): When you place an order, you are buying a box that is prepaid for a certain number of items. We offer 2 Item, 10 Item, 20 Item, and 40 Item boxes. In each box, you'll see barcodes that say "Included Item $0" in the quantity of the number of items the
- [My voucher code expired. What do I do?](https://help.legacybox.com/en-US/my-voucher-code-expired-what-do-i-do-476937.md): If your voucher is past its expiration date, it is only valid for the amount paid to purchase it. You may still use the redemption code to apply that value to your order!. If you are experiencing issues with your voucher code, please contact our cust
- [How do Legacybox Groupon vouchers work?](https://help.legacybox.com/en-US/how-do-legacybox-groupon-vouchers-work-476931.md): There are two distinct types of Legacybox Groupon vouchers: Package Specific Vouchers and General Spending Vouchers. Groupon vouchers are only valid toward the initial purchase of a Legacybox. They are not valid toward any subsequent charges for orde
- [Do you offer gift certificates?](https://help.legacybox.com/en-US/do-you-offer-gift-certificates-476863.md): We offer E-Deals — our digital version of a gift certificate. E-Deals are printable vouchers that can be given as gifts to other people (or to treat yourself)! Our vouchers cover the cost of conversion and the Digital Access download. DVD/CD sets and
- [Do you offer bulk pricing?](https://help.legacybox.com/en-US/do-you-offer-bulk-pricing-476892.md): Our pricing is extremely competitive, regardless of how much analog media you need to digitally preserve. That being so, we do not offer special discounts for extra large orders.
- [I have already ordered, what's next?](https://help.legacybox.com/en-US/i-have-already-ordered-whats-next-476857.md): Once you place your order, it's up to our team to prep your Legacybox and send it to you!. When preparing your Legacybox to ship to our facility, it's very important to barcode your items. Barcodes are included with your Legacybox and are uniquely nu
- [What's inside my Legacybox?](https://help.legacybox.com/en-US/whats-inside-my-legacybox-476867.md): Inside your Legacybox you'll find a Welcome Guide that includes:. In addition to your Legacybox, you'll receive our state-of-the-art service. We communicate every step of the way. Once your order is received in our facility, we will send an email not
- [How should I prep or clean my media before sending it in?](https://help.legacybox.com/en-US/how-should-i-prep-or-clean-my-media-before-sending-it-in-476988.md): Before sending in your film, it may be a good idea to follow some of these preparatory steps. Once you've followed these steps, you're ready to send in your film to be digitized!. Cleaning your photos is an important part of preparing your items befo
- [How do I label my items?](https://help.legacybox.com/en-US/how-do-i-label-my-items-476959.md): Labeling your items is very important, and it's something we take seriously. Barcodes are included with your Legacybox and are uniquely numbered, connecting each item to your order number. Every item needs a barcode. Start in the upper left, using th
- [What if all my media won't fit in my Legacybox?](https://help.legacybox.com/en-US/what-if-all-my-media-wont-fit-in-my-legacybox-476870.md): No worries! The shipping label included with your Legacybox is valid for any box you need to use in order to send your items to us. Please feel free to find another sturdy box to pack your order in. Then, just tape it up securely, and apply the label
- [Can I ship my order in multiple boxes?](https://help.legacybox.com/en-US/can-i-ship-my-order-in-multiple-boxes-476969.md): We can only accept one shipment of an order. If your order doesn't fit in the box that we sent to you, no worries! You're more than welcome to find a bigger, sturdy box and ship your items in that. Just make sure you use the prepaid shipping label we
- [Where can I ship my Legacybox?](https://help.legacybox.com/en-US/where-can-i-ship-my-legacybox-476975.md): Your Legacybox comes pre-paid and pre-addressed, to be returned to and processed at our facility in Chattanooga, TN.Place your included return shipping label over the existing label on the cardboard box that your Legacybox arrived in. The label can a
- [How do I activate my order?](https://help.legacybox.com/en-US/how-do-i-activate-my-order-476909.md): Any order placed with HSN, QVC, Zulily or another 3rd party partner will need to be "activated." Our activation process is a safety precaution that allows us to verify your information and match it to your unique Legacybox. Please note that order act
- [How do I track my order?](https://help.legacybox.com/en-US/how-do-i-track-my-order-476906.md): Easily check the status of your order while it is in our digitizing facility by visiting legacybox.com/order-tracking.
- [Where do I find my order number?](https://help.legacybox.com/en-US/where-do-i-find-my-order-number-476958.md): Legacybox uses two different order numbers, depending on what you’re trying to do. Here’s how to find them and when to use each one. After you place your order, you’ll receive an order confirmation email. This email includes an order number that begi
- [Did you receive my order?](https://help.legacybox.com/en-US/did-you-receive-my-order-476907.md): Once your order arrives at our secure processing facility, we'll send you an email confirming your order arrived safely. Didn't receive the "your order arrived" email? You may need to "activate" your order.
- [How do I add items to my Legacybox?](https://help.legacybox.com/en-US/how-do-i-add-items-to-my-legacybox-476961.md): We provide extra barcodes with every Legacybox, giving you the flexibility to send in extra items. After You Send in Your OrderReach out to our customer service team to see how/if we can help!. Note: If you have already shipped your order to us, we a
- [Can I change my shipping address?](https://help.legacybox.com/en-US/can-i-change-my-shipping-address-476970.md): That depends! We want to make sure your order is shipped to the right place, so we would be happy to help you update your return shipping address in our system. If either 1) we have not received your order or 2) your order is still in our facility an
- [Does my Legacybox expire?](https://help.legacybox.com/en-US/does-my-legacybox-expire-476874.md): We completely understand that life happens and you might forget about your Legacybox. No need to worry! We don't want your purchase to go to waste. There is, however, an expiration date for your box and your prepaid shipping label. Your pre-paid ship
- [What’s your return policy?](https://help.legacybox.com/en-US/what%E2%80%99s-your-return-policy-476871.md): We accept returns within 30 days of completion of an order. Though we are not obligated to do so, we sometimes take returns past the 30-day window, depending on the issue. If you believe you are entitled to a return even though the 30-day window has
- [How do I cancel my order and receive a refund?](https://help.legacybox.com/en-US/how-do-i-cancel-my-order-and-receive-a-refund-476978.md): Please reach out to our team if you’d like help canceling your order or have other questions!. We are sorry to hear that you'd like to cancel your Legacybox order, but we are happy to help you through the process if applicable. Once a refund is proce
- [Do you offer replacements and exchanges?](https://help.legacybox.com/en-US/do-you-offer-replacements-and-exchanges-476985.md): Yes, if your Legacybox arrived damaged, we’ll happily ship you a replacement, free of charge. Simply contact our customer service team and we’ll help you set this up. If you’d like to exchange your Legacybox for a different size, our customer service
- [How do you handle media items that exceed prepaid order limits?](https://help.legacybox.com/en-US/how-do-you-handle-media-items-that-exceed-prepaid-order-limits-4198099.md): For any media items you wish to send that exceed the prepaid order limits, they can be added to your existing order. These additional items will be invoiced separately once your order is checked in. Each additional item is priced individually. This a
- [Why has my Legacybox Membership price changed?](https://help.legacybox.com/en-US/why-has-my-legacybox-subscription-price-changed-5767687.md): We periodically update our membership pricing as we continue to improve the Legacybox experience, making it easier to view, organize, share, and preserve your memories over time.
- [Why am I being charged for a membership?](https://help.legacybox.com/en-US/why-am-i-being-charged-for-a-subscription-6739892.md): We understand that membership charges can be frustrating if you weren't expecting them, so we try to be as transparent as possible about your included membership before, during, and after your checkout experience.
- [How much does a Legacybox Membership cost?](https://help.legacybox.com/en-US/how-much-does-a-legacybox-membership-cost-7754023.md): A Legacybox Membership is available for $7.99 per month, $19.99 per quarter, or $79.99 per year, and every Legacybox order includes a free 30-day trial.
- [Everything you need to know about Legacybox Backup](https://help.legacybox.com/en-US/everything-you-need-to-know-about-legacybox-backup-476940.md): Here you'll find answers to common questions about signing into your Legacybox Backup account and managing your Legacybox Backup account.
- [How do I sign in to my Legacybox account?](https://help.legacybox.com/en-US/how-do-i-sign-in-to-my-legacybox-cloud-account-2526996.md): You can sign in to your Legacybox account using the email address associated with your order. Depending on your account, you may be prompted to enter a password or use a one-time sign-in code.
- [How do I cancel my Legacybox Membership?](https://help.legacybox.com/en-US/how-do-i-cancel-my-legacybox-cloud-subscription-2527024.md): You can cancel your Legacybox Membership at any time from your account settings.
- [How do I manage my Legacybox Membership?](https://help.legacybox.com/en-US/how-do-i-manage-my-legacybox-cloud-subscription-4157800.md): You can manage or cancel your Legacybox Membership at any time from your account settings.
- [I ordered my Legacybox through a third-party (Walmart, HSN, QVC), how do I get into my Legacybox account?](https://help.legacybox.com/en-US/i-ordered-my-legacybox-through-a-third-party-(walmart-hsn-qvc)-how-do-i-get-into-my-cloud-account-2527000.md): STEP 1: ACTIVATE YOUR ORDER. Because you purchased your Legacybox from a third party (Walmart, HSN, QVC, etc), we need to add your preferred contact information to your order. We love our third party partners but unfortunately they don't pass through
- [How do I update my Legacybox Membership billing info?](https://help.legacybox.com/en-US/how-do-i-update-my-legacybox-cloud-billing-info-2527023.md): You can update your membership billing details at any time from your account settings.
- [What is a Legacybox Membership?](https://help.legacybox.com/en-US/what-is-legacybox-cloud-2526997.md): A Legacybox Membership gives you access to a secure, private digital home for your family's photos, videos, and audio memories—organized, protected, and easy to access anytime, from anywhere at my.legacybox.com.
- [How do I set up my Legacybox account?](https://help.legacybox.com/en-US/how-do-i-setup-my-legacybox-cloud-account-2527003.md): When we ship your completed order back to you, we will also send an email to ask you to setup your Cloud account.
- [How do I share a memory?](https://help.legacybox.com/en-US/how-do-i-share-a-memory-2527016.md): You can share individual photos, videos, or audio—or an entire collection—from your Legacybox account using a private link or by email. Recipients can view what you share without creating a Legacybox account.
- [How do I add friend or family members to my Legacybox account?](https://help.legacybox.com/en-US/how-do-i-add-friend-or-family-members-to-my-legacybox-cloud-account-2527132.md): This feature is currently in development. In the meantime, you can always share your files individually. For steps on that, you can check out our article here: How do I share a memory?. Be aware that if you decide to share your credentials with a fam
- [How do I add dates to my memories?](https://help.legacybox.com/en-US/how-do-i-add-dates-to-my-memories-2527012.md): In your Legacybox account, dates are currently captured at the year level. While you can't add a full day and month yet, adding a year helps organize and sort your memories across your library.
- [How can I organize my memories?](https://help.legacybox.com/en-US/how-can-i-organize-my-memories-2527008.md): Your Legacybox account gives you a few simple ways to organize your photos and videos so they're easy to find, browse, and share over time. You can organize memories by title, year, and collections.
- [Where are my files stored?](https://help.legacybox.com/en-US/where-are-my-files-stored-2527022.md): All files in your Legacybox account are secured on Fortune 100 Servers, across multiple fault zones with 99% durability. We also maintain a second copy of all of your files in a separate location for added peace of mind.
- [How do I title my memories?](https://help.legacybox.com/en-US/how-do-i-title-my-memories-2527010.md): Titling your memories is a great way to keep them organized. After signing in to my.legacybox.com, select a thumbnail to open one of your memories. Select the option that says, Tap to add details or use the Organize button to open the editing panel.
- [How do I add my memories to collections?](https://help.legacybox.com/en-US/how-do-i-add-my-memories-to-collections-4157806.md): Collections let you group related photos and videos together—by event, person, place, or theme—so they’re easier to find and revisit. Sign in to your Legacybox account at https://my.legacybox.com. Open the memory you want to add. Select any photo or
- [How do I download my files?](https://help.legacybox.com/en-US/how-do-i-download-my-files-2527019.md): You can download photos, videos and audio from your Legacybox account directly to your computer. Photos can be downloaded individually or in batches, while videos and audio are downloaded one at a time to ensure reliable, complete downloads. See this
- [I’ve downloaded my files—where did they go?](https://help.legacybox.com/en-US/i%E2%80%99ve-downloaded-my-files%E2%80%94where-did-they-go-2527021.md): If your download completed successfully, your files were saved to your device’s Downloads folder (or Photos, if you chose that option on mobile). Where to find them depends on the device you’re using. Downloaded files are saved in the Downloads folde
- [Why are some of my digital files missing?](https://help.legacybox.com/en-US/why-are-some-of-my-digital-files-missing-2527007.md): If you have not received an order note and your files are still missing, please reach out to help@legacybox.com so we can take a look.
- [Why can't I download everything in my account all at once?](https://help.legacybox.com/en-US/why-cant-i-download-everything-in-my-account-all-at-once-4325175.md): Your Legacybox account doesn't support exporting your entire library in a single download. This is intentional and designed to protect your files. Many Legacybox memories—especially home videos and audio recordings—are very large.
- [How do I share my entire Legacybox order?](https://help.legacybox.com/en-US/How-do-I-share-my-entire-Legacybox-order-7712034.md): You can share your whole Legacybox order, including every photo, video, and audio recording, with family and friends all at once. The person you share with doesn't need a Legacybox account, and it doesn't cost them anything.
- [How do I hide or unhide a memory?](https://help.legacybox.com/en-US/how-do-i-hide-or-unhide-a-memory-7757107.md): You can hide memories to tuck them away from your library, and unhide them anytime. Hiding is only a visibility switch, so your memory's details, comments, and collections are always preserved.
- [How do I unsubscribe from emails and text messages?](https://help.legacybox.com/en-US/how-do-i-unsubscribe-from-emails-and-text-messages-2627188.md): We’re sorry to see you go but we completely understand wanting fewer notifications. Here’s how you can unsubscribe from texts or emails:Unsubscribe from Text MessagesSimply reply to the last text message you received from us with the word STOP.
- [Do you offer bulk or business services?](https://help.legacybox.com/en-US/do-you-offer-bulk-or-business-services-2627212.md): Yes, we’ve partnered with businesses of all sizes to help digitize and preserve their aging media collections and we’d love to partner with you too!Getting started is simple. Just fill out our contact form and share a little bit about your business
- [Does Legacybox offer donations to causes and organizations?](https://help.legacybox.com/en-US/does-legacybox-offer-donations-to-causes-and-organizations-2627243.md): Yes! We love supporting meaningful causes and people who are making a positive impact in the world.If you’d like us to consider supporting your organization, please fill out our request form.Once we receive your request, our team will review it
- [Can I give Legacybox as a gift?](https://help.legacybox.com/en-US/can-i-give-legacybox-as-a-gift-2636300.md): Absolutely! Legacybox makes a wonderful gift, and we love helping people share the joy of preserving memories.To get started, head over to legacybox.com/pricing and choose the Legacybox size that’s right for your friend or loved one.
- [How should I contact Legacybox?](https://help.legacybox.com/en-US/how-should-i-contact-legacybox-4202770.md): We’re here to help. The best way to reach us is by email, but you’re also welcome to call during our business hours. Email is the fastest and most effective way to get support, especially if your question involves an order, account details, or files.
- [What's new at Legacybox?](https://help.legacybox.com/en-US/whats-new-at-legacybox-5569957.md): We’re always working to make Legacybox better. This space keeps you up to date on new features, improvements, and small changes that make your memories easier to enjoy and share. When you share a memory with family or friends, they can now leave comm