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Troubleshooting
Customers often have questions about their digital files after their order has been completed. This section is dedicated to answering some of those FAQ's.
- How do I access my thumb drive files?
- Why does my tape play fine in my player, but my DVD looks noticeably worse?
- My USB thumb drive keeps asking to be formatted every time I plug it in. What should I do?
- Why is Google Drive showing download quota is exceeded?
- Why won’t my digital files work in iMovie?
- Why is my film reel split into multiple files?
- Why are my audio reels split into multiple files?
- How do I troubleshoot my USB thumb drive?
- Why are my tapes split into multiple files?
- Why won't my photo disc play on my DVD player?
- Why can't I change the names of my files in Google Drive?
- Why is there blue screen on my files/DVDs?
- Why is there extra blank footage on my digital files?
- Why does my film jump around?
- I received my order. Where is my thumb drive?
- My digital files look jumpy or choppy when I play them back in Quicktime. What should I do?
- What are the weird lines at the bottom of my tape?
- How do I unsubscribe from texts and/or emails?
- Contact Customer Support