How It Works

How It Works

• Can I see some examples of your tape transfers?
• Can I see some examples of your photo transfers?
• Where do I find my order number?
• Why is Google Drive showing download quota is exceeded?
• What is Digital Access?
• Can you convert my tapes? Is it a high quality transfer?

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Troubleshooting

• Why is there blue screen on my files/DVDs?
• Why is there extra blank footage on my digital files?
• Why does my film jump around?
• Why does my tape play fine in my player, but my DVD looks noticeably worse?
• My USB thumb drive keeps asking to be formatted every time I plug it in. What should I do?
• Why can't I change the names of my files in Google Drive?

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