Our Product & Service

Analog to Digital Media Conversion

• What is Legacybox?
• Why should I digitize my home videos and photos with Legacybox?
• What is digitization?
• Will you edit, improve, or restore my media items?
• How it Works
• How do I use my digital files?

See all 30 articles

What types of analog media do you convert?

• What formats do you convert?
• Can you convert copyright material?
• Do you convert professional tapes or photos?
• Can you scan old newspaper or yearbook articles?
• Can you convert undeveloped 8mm, 16mm, or 35mm film?
• Can you transfer my personal DVD or mini DVD to a digital file?

See all 8 articles

What will I get back?

• Which storage option is best?
• What is Digital Access?
• Why should I get a USB thumb drive?
• Will all of my digital files fit onto one thumb drive?
• How many DVDs/CDs will I receive if I select the disc set?
• Can I play my thumb drive on my TV?

See all 17 articles

FAQ's

• Is it safe?
• Contact Customer Service: Phone or Email
• What is the video quality?
• Will you edit my Files?
• Do you offer bulk pricing?
• Is it safe to send my order in right now with everything related to COVID-19 going on?

See all 9 articles

Order Tracking & Activation

• Where can I track my order?
• Did you receive my order?
• How do I activate my order?

E-Deals, Vouchers, and Promotions

• How do Legacybox Groupon vouchers work?
• Can I use a Groupon or other voucher toward an E-Deal Voucher?
• Can I combine multiple promos on a single order?
• How do I redeem my promo code?
• I have a promo code, now what?
• What do I do if my Living Social voucher code has expired?

See all 9 articles

Troubleshooting

• How do I access my thumb drive files?
• Why does my tape play fine in my player, but my DVD looks noticeably worse?
• My USB thumb drive keeps asking to be formatted every time I plug it in. What should I do?
• Why is Google Drive showing download quota is exceeded?
• Why is my film reel split into multiple files?
• Why are my audio reels split into multiple files?

See all 17 articles