What is shipping protection?

These are such precious memories and you can never be too careful or have too much peace of mind! Shipping protection is ultimately to put your mind a little more at ease when you send off your Legacybox.

While it doesn't make the shipping any more safe (as our shipping is very safe to begin with!), it does give you some extra securities:

  1. $1,000 Loss Guarantee: Peace of mind coverage for the rare occurrence of package loss or misdirect during UPS shipping
  2. 30 Day On-Site Digital Backup: If your order was processed before any mishaps, we’ll securely keep a digital copy of your files for added protection that we can share with you
  3. Upgraded Return Shipping: Once we’ve completed digitizing your order, we'll upgrade the return shipment of your media to Ground

 

Can’t find your answer in our support center? Contact us directly.