Why did I receive an invoice for extra items?

Great question! 

When you place an order, you are buying a box that is prepaid for a certain number of items. We offer 2 Item, 10 Item, 20 Item, and 40 Item boxes. In each box, you'll see barcodes that say "Included Item $0" in the quantity of the number of items the box covers.

We also understand that many people have a number of items in between our box sizes. Therefore, each box also has additional barcodes that say "Additional Item $17.99." If you decide to add more items to your box, you are charged at a rate of $17.99 for each extra item. 

Invoices may also be generated if you decide to add an output, such as a DVD/CD set, thumb drive, and/or Digital Download. 

You can pay the invoice using the link in the email that we sent out to you, or feel free to give our Customer Support Team a call at 800-797-8210. 



  • Comment author
    James Bingham

    I received a notification from PayPal that I was being charged $6.41. I don't know why. I have not ordered anything lately. 

  • Comment author
    Angie Henson

    I received a charge of $42.98 on 11/9/22. And two charges on my December bill of $42.99 on 12/11/22 and $21.25 on 12/20/22. I did not make these charges! Please advise.

  • Comment author
    Anne Sapienza

    I have been charged $86.38
    For backup I did not request.
    Refund please

  • Comment author
    Larry Ochonicky

    In my order there is a charge of $25 for Legacy Box Reorder x3.  What is this?  Did not include this in my shipment of three reels for conversion to a CD.  Please explain.


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