We can help with that!
First, do not format your USB thumb drive. This will erase the contents of the drive.
Second, check your computer's operating system to make sure your computer is compatible with our USB thumb drives. Our USB thumb drives are formatted as exFAT with a MBR partition map. This format serves as many customers and devices as possible.
Minimum Operating System Requirements:
Mac: Mac OSX 10.6.5 and newer
PC: Windows Vista SP1 and newer
If you are not using a computer, consult your device manual to determine compatibility.
If none of these options solve your issue, please reach out to us! We are happy to take further steps to ensure this issue is resolved for you!
If you'd like to see an instructional video of how our thumb drives work, you can watch this video: