What’s your return policy once my items have been digitally preserved?

Think we missed something? We make returns super easy. Simply contact us to set up a review and if we can’t fix it, you get your money back. No hassle.

We accept returns within 30 days of completion of an order. An order is considered complete from the day our team hands the product to the shipping carrier for final delivery to you, then the 30 days start.

Though we are not obligated to do so, we sometimes take returns past the 30 day window at our sole discretion. If you believe you are entitled to a return even though the 30 day window has expired, please contact us to voice your concerns.

Occasionally, items may arrive at our offices in an unplayable or defective condition. If that happens, we will provide a review of the material, a re-transfer of the material, or pay the shipping to return the materials to you (as conditions allow). We do not charge any additional fees for review, return shipment, or re-transfers.

If the material is not transferable due to age, fragility, format, damage, or any other condition we are not responsible for, a refund of the transfer price will be provided to you, and, if possible, your original materials will be returned. In that case, though, we do not cover the cost of shipping a return order back to our facilities.

Please see our terms & conditions for more information.