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Starter

Digitize 3 items.

Family

Digitize 10 items.

Closet

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Trunk

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Supported Formats
Tapes
Film
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  • VHS
  • VHS-C
  • Hi8
  • Video 8
  • MiniDV
  • Betamax
  • MicroMV
  • PAL
  • Digital 8
  • 8mm
  • 16mm
  • Photo prints up to 8.5 x 11
  • 35m sliders
  • 35mm negatives
  • Audio Cassettes
  • Compact Tapes
  • Audiotapes
  • Reel‑to‑Reel
  1. Legacybox
  2. Billing
  3. Billing

What's your cancellation policy?

Decided you don’t want your Legacybox? If your box has not been sent to us, you may cancel your order within 60 days of placing it for a full refund, less any shipping fees. Simply contact us to cancel. If your order qualifies, you’ll get your money back once we cancel your order.

Can’t find your answer in our support center? Contact us directly.

Related articles

  • How do I cancel my order?
  • Can I have a refund if I missed the sale or the price of an item dropped?
  • When will I get my refund?
  • What is the price of a Legacybox?
  • What’s your return policy once my items have been digitally preserved?

Articles in this section

  • Can I have a refund if I missed the sale or the price of an item dropped?
  • What’s your return policy once my items have been digitally preserved?
  • Do you offer replacements and exchanges?
  • When will I get my refund?
  • What's your cancellation policy?
  • What is the price of a Legacybox?
  • Can I combine multiple promos on a single order?
  • How do I redeem my promo code?
  • I have a promo code, now what?
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