What is Digital Access?

Digital Access is an option as to how you can receive your digitized files in your completed Legacybox order. It provides a secure cloud-based access for your newly digitized files. When your order is complete, you'll receive an emailed link to download the files directly to your computer or other compatible device.

There are two options for Digital Access:

  • One-time only download
    • Allows access to download files to be saved on a computer or other compatible device
    • 30-day access
  • Legacybox Backup: Unlimited full-year download with secure backup (annual subscription)
    • Allows access to download files an unlimited number of times
    • Provides secure cloud-based backup of your files as long as the subscription is active

Occasionally, there is a short delay between when our technicians begin uploading the files to the digital download and the time they become available for download. This often depends on the number and size of the files being uploaded. If you need assistance with accessing your digital files through the link we sent you, please contact our Customer Support team. We're always happy to help!

Can’t find your answer in our support center? Contact us directly.