Does my Legacybox expire?

No it does not!

We completely understand that life happens and you might forget about your Legacybox. No need to worry! You can just pick up where you left off by packing your box with your memories and sending it back to us.

The shipping label you have may be past its expiration date, but no worries. Just send a message to our customer support team at and let them know. Be sure to include your order number, and they can check it in our system and send a new shipping label if necessary.

Once we receive your items, they will be entered into our system and you'll be able to follow them throughout the entire conversion process. All you need are your order number and zip code. Simply visit, enter your information, and you're ready to go!

Can’t find your answer in our support center? Contact us directly.