We are very sorry. An unauthorized charge is never something we intend, and we want to help you get it sorted out right away.
If there is a card to your card that you did not authorize, please contact our Customer Support team at firstname.lastname@example.org.
If you prefer to speak to a representative over the phone, you can reach us at (800) 797-8210. Our lines are open Monday-Friday, 10am-4pm EST. Give us a call; we would love to hear from you!