We are sorry to hear that, and we are happy to help! If something is missing or not up to the proper standards, we want to fix it.
Simply contact our Customer Support team at firstname.lastname@example.org. If you'd prefer to speak to a representative over the phone, you can reach us at (800) 797-8210. Our lines are open Monday–Friday, 10 AM to 4 PM Eastern.
Just let us know your order number, and we'll be happy to help!