Did you receive my order?

Once your order is received in our facility, we will send an email notification immediately to let you know we've checked it in. As your order moves through our plant, we will send you emails every step of the way, keeping you updated at every turn.

Please note that receiving can take a few business days and up to two weeks (during peak volume) for our team to check in orders. This time-frame greatly depends on incoming order volume.

Comments

10 comments

  • Comment author
    Gary Wassman

    I ordered a package approximately 2 weeks ago, but I never received the starting box. Where you guys ever going to send me a box to send you, my product? BTW...you have the most difficult method for getting in touch with someone. Very frustrating.  

    1
  • Comment author
    Micah Russell

    My tracking comments stopped on 3/25/22...is there a way I can call or email a person to find out the status of my order?

    2
  • Comment author
    Joan Moulton

    Legacybox also stopped tracking my order on April 5. It has been 3 months since my payment was confirmed. I am afraid I will not recommend this service to anyone. I am so disappointed in you company.

    0
  • Comment author
    Liz Keaffaber

    I received a Legacybox but no email with a order number so I've not been able to track my box or know if you have received it

    0
  • Comment author
    Monica Lea Brown

    May i please get Legacy Boxes phone number? I keep getting updates after i spent my money. Where are my Precious family photos?

    2
  • Comment author
    Arnell David Arellanes

    I sent in my legacy box a couple of months ago, and have not received notification of it ever arriving at Legacy Box. What's up?

    0
  • Comment author
    Gary Wassman

    I am wondering where my films are located and when they will be complete? It seems to have taken much longer that I was told. 

    0
  • Comment author
    akumar2357

    Folks - this is ridiculous - I sent my order 1200214 in June - more than 3 months - and are you still digitizing the 40 tapes? The competition returns the tapes in 2 weeks or less.  When will I see the project completion? I cannot even call nor get any updates besides being in Production for so many weeks?

    0
  • Comment author
    Martha Collins

    I sent my order #1514254 on 24 June2022.  According to UPS, it was received by you on 28 June 2022.  I never received an email from you that you had the box in your facility.

    0
  • Comment author
    Gary Donaldson

    I agree!! I also sent my order in months  ago. We need a phone number.

    Gary Donaldson

    0

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