What happens if my tape, reel, or audio is blank?

We know you meant to press record. It happens to the best of us!

Our technicians will spend time reviewing and checking your tape for footage during the transfer process. If they find that any of your tapes are blank, they'll mark the blank ones with a note for you.

When you receive your completed order, if any of your items are marked as blank, we'll be happy to provide a refund or credit for those items. Simply reach out to our Customer Support team at questions@legacybox.com. If you prefer to speak to a representative over the phone, you can reach us at (800) 797-8210. Our phone support hours are Monday–Friday, 10 AM to 4 PM Eastern.

Just let us know your order number, and which item was blank, and we'll be more than happy to help out!

Can’t find your answer in our support center? Contact us directly.