What happens if my tape, reel, or audio is blank?

We know you meant to press record. It happens to the best of us!

Our technicians will spend time reviewing and checking your tape for footage. But, if your tape is blank, we'll go ahead and mark it for you. 

If you would like to be issued a credit with Legacybox, reach out to our Customer Support team here. If you prefer to speak to a representative over the phone, our phone number is (800) 797-8210.

Just let us know your order number, and which item was blank, and we'll be more than happy to help out!

Can’t find your answer in our support center? Contact us directly.