How do I receive a refund for my order?

  • If your custom Legacybox has not been fulfilled yet, our team can help cancel your order and issue a full refund. 
  • If we’ve already created and shipped your custom Legacybox kit, you can cancel and receive a refund, less shipping and a restocking fee, within 30 days of your order date.
  • If you’ve already sent us your Legacybox kit filled with analog media, your order cannot be canceled. 


Please reach out to our team if you’d like help canceling your order or have other questions!

To contact our Customer Support team, please reach out to us via email at

Alternatively, if you prefer to speak to a representative over the phone, you can reach us at (800) 797-8210.




  • Comment author

    I am trying to get my money back that was paid to you. You Return my film back un touch with no explanation of why you return the film.

    Please refund my money and we will have a bless day.

    Tracking # eVS  UPS SUREPOST

    #9261 2909 8589 7454 1401 7160 04

    #:1Z 7E5 V78 YW 1607 8124

  • Comment author


    1656 CAMPUS DR #122

    HURST, TX 76054




Please sign in to leave a comment.