How do I receive a refund for my order?

While we are sad you've decided not to use your Legacybox, we are here to help you get it sorted out!

All you need to do is contact our Customer Support team by sending an email to

Alternatively, if you prefer to speak to a representative over the phone, you can reach us at (800) 797-8210. Our phone support hours are Monday–Friday, 8 AM–Midnight EST, and Saturday–Sunday, 9 AM–6 PM EST.  



Can’t find your answer in our support center? Contact us directly.