How do I receive a refund for my order?

  • Updated
  • If your custom Legacybox has not been fulfilled yet, our team can help cancel your order and issue a full refund. 
  • If we’ve already created and shipped your custom Legacybox kit, you can cancel and receive a refund, less shipping and a cancellation fee, within 30 days of your order date.
  • If you’ve already sent us your Legacybox kit filled with analog media, your order cannot be canceled. 


Please reach out to our team if you’d like help canceling your order or have other questions!

To contact our Customer Support team, please reach out to us via email at

Alternatively, if you prefer to speak to a representative over the phone, you can reach us at 423-375-0000. Our phone support hours are 9am to 5pm EST from Monday to Friday.




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