I have already ordered, what's next?

After you place your order, within 48 hours, your Legacybox will be on its way!

Included is the following:

  • Legacybox 
  • Welcome Guide with instructions
  • Barcodes to apply to your home movies and photos
  • Pre-paid Return Postage Label

When preparing your Legacybox to ship to our facility, it's very important to barcode your items. Barcodes are included with your Legacybox and are uniquely numbered, identifying your tape to your order number.

Every item needs a barcode. Start in the upper left, using the top left barcode first that ends in the #1, then utilize the next barcode #2, and continual sequentially.

An item can be:

  • 1 videotape
  • 1 film reel (any size)
  • 1 audio reel
  • 1 audio cassette
  • 1 set of 25 photos prints
  • 1 set of 25 slides

Once a Legacybox arrives at our processing facility, our standard processing time frame is estimated at 4-5 weeks. Once your order is received in our facility, we will send an email notification immediately to let you know it has been received. As your order moves through our plant, we will send you emails every step of the way, keeping you updated at every turn.

After the digitization process is complete, we will ship you your completed Legacybox. In it you will find your original tapes, reels, and photos, along with your new thumb drive, digital delivery through Legacybox Cloud™ or DVDs, where all your items safely stored on it digitally.

Your memories are ready to go, right out of the box, providing you and your loved ones with hours of enjoyment.

 If you have sent in your order, you can track the status of your order by visiting https://legacybox.com/order-tracking/.

Can’t find your answer in our support center? Contact us directly.