Within 48 hours of placing your order, your Legacybox will be on its way!
It includes the following:
- Welcome Guide with instructions
- Barcodes to apply to your items
- Pre-paid Return Postage Label
When preparing your Legacybox to ship to our facility, it's very important to barcode your items. Barcodes are included with your Legacybox and are uniquely numbered, identifying your tape to your order number.
Every item needs a barcode. Start in the upper left, using the top left barcode first that ends in the #1, then utilize the next barcode #2, and continual sequentially.
An item can be:
- 1 videotape
- 1 film reel (any size)
- 1 audio reel
- 1 audio cassette
- 1 set of 25 photos prints
- 1 set of 25 slides
Once a Legacybox arrives at our processing facility, our standard processing time frame is estimated at 4-6 weeks. When your order is checked in, we will send an email notification immediately to let you know it has been received. As your order moves through our plant, we will send you emails every step of the way, keeping you updated at every turn.
After the digitization process is complete, we will ship your completed Legacybox. In it you will find your original tapes, reels, and photos, along with your new thumb drive or DVDs. If you purchased digital delivery through Legacybox Cloud™, we'll send you an email with instructions to create your account.
Your memories are ready to go, right out of the box, providing you and your loved ones with hours of enjoyment.
If you have sent in your order, you can track its status on our Order Tracking Page. All you need are your 6-digit order number and zip code.