Do you repair broken tapes?

Yes!

Time hasn't always been too kind to older media, so we include free tape repair with your Legacybox! If your case or the video tape inside the case is damaged physically, we can splice the tape or replace the case. We'll do what we can to repair it and recover your treasured memories, free of charge.

If any of your tapes are in need of repair, be sure to mark them with a note so our team knows to send them to the repairs department.

However, while there are many things we can do, transferring moldy or water damaged tapes is not something we have mastered yet. So, if your tapes are moldy or have water damage, we will not be able to transfer them for you.

Can’t find your answer in our support center? Contact us directly.