What’s your return policy?

  • Updated

Think we missed something? Simply contact our Customer Support team at questions@legacybox.com to let us know. If we can’t fix it, we're happy to provide a credit to be redeemed on a future order. No hassle.

We accept returns within 30 days of completion of an order. Though we are not obligated to do so, we sometimes take returns past the 30-day window, depending on the issue. If you believe you are entitled to a return even though the 30-day window has expired, please contact our Customer Support team.

If a return is set up, within 30 days, to address issues that resulted from our conversion process, we will not charge any additional fees for review, return shipment, or re-transfers.

If the material is not transferrable due to age, fragility, format, damage, or any other condition we are not responsible for, a credit of equivalent items  will be provided to you, and your original materials will be returned. In that case, though, we do not cover the cost of shipping a return order back to our facilities.

Please see our Terms & Conditions for more information.

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