What’s your return policy?

Think we missed something? We make returns super easy. Simply contact us at questions@legacybox.com to set up a review. If we can’t fix it, we're happy to provide a refund or credit. No hassle.

We accept returns within 30 days of completion of an order. The 30 days starts when your order is completed, from the day our team hands the product to the shipping carrier for final delivery to you. Though we are not obligated to do so, we sometimes take returns past the 30-day window at our sole discretion. If you believe you are entitled to a return even though the 30-day window has expired, please contact us to voice your concerns.

Occasionally, items may arrive at our offices in an unplayable or defective condition. If that happens, we will provide a review of the material, a re-transfer of the material if possible, and we'll pay the shipping to return the materials to you (as conditions allow). We do not charge any additional fees for review, return shipment, or re-transfers.

If the material is not transferrable due to age, fragility, format, damage, or any other condition we are not responsible for, a refund of the transfer price will be provided to you, and if possible, your original materials will be returned. In that case, though, we do not cover the cost of shipping a return order back to our facilities.

Please see our terms & conditions for more information.

Can’t find your answer in our support center? Contact us directly.