How do I activate my order?

Need to activate an order from HSN, QVC, Zulily or another 3rd part vendor?

Activating your order can be done in a snap! Our activation process is a safety precaution that allows us to verify your information and match it to your unique Legacybox. If you are instructed to activate your order, you may do so at our activation page, legacybox.com/activate. Just click the link, and enter your information.

You'll be prompted to provide your order number and unique activation code that came with your Legacybox. You can find your activation code on the back of your "Shipping Label & Barcode Stickers" packet. Your order number is the number on all your safety barcode labels, in front of the dash.

Please note that order activation is only necessary if your order is marked as a gift in our system, or if it was purchased through a third party, like HSN, QVC, Zulily, etc. If neither of these applies to you, then your order should already be active in our system. If you forgot to activate your order before sending your items to us, you'll want to contact our Customer Support Team directly, as soon as possible.

Can’t find your answer in our support center? Contact us directly.