Digitizing analog media is more of an art than a science, so while we can provide estimated processing times, the time it takes for any particular order can vary depending on a number of factors. If you need your order completed quickly, contact our Customer Support team to learn about our options for expedited service.
We have 3 different tiers of processing times that can be selected upon placing your order:
- Standard Processing (Approximately 10 to 12 weeks; varies depending on inbound volume)
- Expedited Processing (3 to 4 weeks)
- Guaranteed Rush Processing (10 business days)
Once your order is received in our digitizing facility, we will send an email notification to let you know it has been checked in. As your order moves through our plant, we will send you emails every step of the way, keeping you updated at every turn.
If you have sent in your order, you can track its status by visiting https://legacybox.com/pages/order-tracking. If you'd like some more instructions on how to track your order, you can watch this video below:
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