How does it work?

Within 48 hours of placing your order, your Legacybox will be on its way!

It includes the following:

  • Legacybox 
  • Welcome Guide with instructions
  • Barcodes to apply to your home movies and photos
  • Pre-paid UPS Return Postage Label

When preparing your Legacybox to ship to our facility, it's very important to barcode your items. Barcodes are included with your Legacybox and are uniquely numbered, identifying every item to your order number.

Each item needs a barcode. Start in the upper left, using the top left barcode first that ends in the #1, then use the next barcode #2, and continue sequentially.

An item can be:

  • 1 videotape
  • 1 film reel (any size)
  • 1 audio reel
  • 1 audio cassette
  • 1 set of 25 photo prints
  • 1 set of 25 slides
  • 1 set of 25 negatives

Once a Legacybox arrives at our processing facility, our standard processing time frame is estimated at 4-6 weeks. When we check in your order, we will send an email notification immediately to let you know it has been received. As your order moves through our plant, we will send you emails every step of the way, keeping you updated at every turn.

After the digitization process is complete, we will ship your completed Legacybox. In it you will find your original tapes, reels, and photos, along with your new thumb drives or DVDs/CDs. If you purchased digital download, we'll send you an email with a link to your Google Drive account.

Your memories are ready to go, right out of the box, providing you and your loved ones with hours of enjoyment.

 If you have already sent in your order, you can track the status of your order by visiting legacybox.com/order-tracking.

Can’t find your answer in our support center? Contact us directly.