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Helpful Articles by Topic
Our Product & Service
Packing & Shipping Your Order
Payment & Billing
8mm & 16mm Film
Audio & Video Tapes
Photos, Negatives & Slides
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Analog to Digital Media Conversion
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What types of analog media do you convert?
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What will I get back?
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FAQ's
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Order Tracking & Activation
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E-Deals, Vouchers, and Promotions
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Troubleshooting
- How do I access my thumb drive files?
- Why does my tape play fine in my player, but my DVD looks noticeably worse?
- My USB thumb drive keeps asking to be formatted every time I plug it in. What should I do?
- Why is Google Drive showing download quota is exceeded?
- Why is my film reel split into multiple files?
- Why are my audio reels split into multiple files?
- See all 17 articles
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Packing Your Items
- Where do I find my order number?
- How do I go about labeling my items?
- Where do I place my barcodes on my items?
- Can I add items to my Legacybox?
- Can I send my photo items to you in albums, frames, cases, carousels, or sleeves?
- What if all of my items do not fit in the original Legacybox?
- See all 9 articles
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Shipping Your Order