Legacybox

We are very sorry you were not happy with your order, but we are here to help you get it sorted out!
To get started, please contact our customer support team at <a href="mailto:questions@legacybox.com">questions@legacybox.com</a>. A member of our team will be glad to look at your order and discuss possible solutions.
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We are very sorry you were not happy with your order, but we are here to help you get it sorted out!. To get started, please contact our customer support team at questions@legacybox.com. A member of our team will be glad to look at your order and dis

How do I set up a return?

Our Product & Service

FAQ's

What is Legacybox?

Why should I digitize my home videos and photos with Legacybox?

What is digitization?

Will you edit, improve, or restore my media items?

How it Works

How do I use my digital files?

Will you return my original items?

What size Legacybox should I order?

What is the price of a Legacybox?

I have already ordered, what's next?

What is an item?

How long does the process take?

How long does it take to get my Legacybox?

Do you offer gift certificates?

Can I give Legacybox as a gift?

Do you offer donations to organizations?

Starter vs Family vs Closet vs Trunk

What's inside my Legacybox?

How can I mix and match?

What are the dimensions of your boxes?

What’s your return policy?

What is your privacy policy?

Does my Legacybox expire?

How do I order?

How can I edit my audio digital files?

I live in Chattanooga. Can I bring my Legacybox to you?

I'm local to Chattanooga, TN. Can I drop my Legacybox off at your facility?

Contact Information

What is included?

How does it work?

Analog to Digital Media Conversion

What formats do you convert?

Can you convert copyright material?

Do you convert professional tapes or photos?

Can you scan old newspaper or yearbook articles?

Can you convert undeveloped 8mm, 16mm, or 35mm film?

Can you transfer my personal DVD or mini DVD to a digital file?

Do you convert floppy discs to digital?

Do you convert adult or explicit content?

What types of analog media do you convert?

Which storage option is best?

What is Digital Access?

Why should I get a USB thumb drive?

Will all of my digital files fit onto one thumb drive?

How many DVDs/CDs will I receive if I select the disc set?

Can I play my thumb drive on my TV?

Will my discs work in my CD/DVD player?

How do I backup the digital files on my USB thumb drive?

What format are the digitized files on my USB thumb drive or Digital Access download?

What will I receive back when I purchase a reel-to-reel USB thumb drive or Digital Access?

What will I get back?

I need my Digital Access download link. How do I get it?

What will I receive back when I purchase a reel-to-reel CD set?

Can you combine my tapes onto a single DVD?

How do I play my DVDs/CDs?

DVD vs Digital Files? Which one is for me?

Can I get extra copies of my DVDs/CDs?

Is it safe?

Contact Customer Service: Phone or Email

What is the video quality?

Will you edit my Files?

Do you offer bulk pricing?

Is it safe to send my order in right now with everything related to COVID-19 going on?

What is the price of an extra item?

How much does a USB thumb drive cost?

Where can I track my order?

Did you receive my order?

How do I activate my order?

Order Tracking & Activation

How do Legacybox Groupon vouchers work?

Can I use a Groupon or other voucher toward an E-Deal Voucher?

Can I combine multiple promos on a single order?

How do I redeem my promo code?

I have a promo code, now what?

What do I do if my Living Social voucher code has expired?

My voucher code expired. What do I do?

How do I redeem my discount code?

How do I redeem my Groupon promo code?

E-Deals, Vouchers, and Promotions

How do I access my thumb drive files?

Why does my tape play fine in my player, but my DVD looks noticeably worse?

My USB thumb drive keeps asking to be formatted every time I plug it in. What should I do?

Why is Google Drive showing download quota is exceeded?

Why is my film reel split into multiple files?

Why are my audio reels split into multiple files?

How do I troubleshoot my USB thumb drive?

Why are my tapes split into multiple files?

Why won't my photo disc play on my DVD player?

Why can't I change the names of my files in Google Drive?

Why is there blue screen on my files/DVDs?

Why is there extra blank footage on my digital files?

Why does my film jump around?

My digital files look jumpy or choppy when I play them back in Quicktime. What should I do?

What are the weird lines at the bottom of my tape?

How do I unsubscribe from texts and/or emails?

Contact Customer Support

Troubleshooting

Where do I find my order number?

How do I go about labeling my items?

Where do I place my barcodes on my items?

Can I add items to my Legacybox?

Can I send my photo items to you in albums, frames, cases, carousels, or sleeves?

What if all of my items do not fit in the original Legacybox?

Can I add a USB thumb drive to my order?

I would like to change or add items to my order. What should I do?

I have a problem with my order, what do I do?

Packing Your Items

What are my shipping options, and how much do they cost?

What is shipping protection?

Can I ship my order in multiple boxes?

Can I change my shipping address?

Can you ship to an APO or FPO?

Do you provide services internationally?

Can you ship to Alaska or Hawaii?

Can you ship to Canada?

Where can I ship my Legacybox?

Shipping Your Order

Packing & Shipping Your Order

Why did I receive an invoice for extra items?

Can I have a refund if I missed the sale or the price of an item dropped?

How do I receive a refund for my order?

When will I get my refund?

What's your cancellation policy?

How do I cancel my order?

What do I do if I see an unauthorized charge to my credit card?

What forms of payment do you accept?

What’s your return policy once my items have been digitally preserved?

Do you offer replacements and exchanges?

Billing

Payment & Billing

Can you convert my film reels?

How do I prep my film before sending?

How do you count film reels?

What is optical sound, and can you capture it from my 8mm or 16mm film reels?

Do you clean film before you digitize it?

Can you color correct my film?

What are the film reel sizes?

How do you convert film? What is the quality?

Can you capture sound from my 8mm or 16mm or super 8 film reels?

Digitizing Film: 8mm & 16mm

8mm & 16mm Film

Can you convert my tapes? Is it a high quality transfer?

Will my audio tracks be separated?

What resolution do you digitize tapes to?

Can I see some examples of your tape transfers?

What if my tapes aren't full?

Can you transfer moldy or water damaged tapes?

Can you convert my audio tapes?

Do you repair broken tapes?

Can you convert foreign or PAL tapes?

Can you convert my videotapes?

What is tracking?

Can you convert beta tapes?

Audio & Video Tapes

How are pictures, slides, and negatives counted?

Will you keep my photos in chronological order?

How should I clean my photos?

Can you convert my slides?

Can you convert my photos? Is it a high quality transfer?

What is the scan resolution of your photos?

Will you clean my Photos, Slides or Negatives?

Can I see some examples of your photo transfers?

Do you restore old photos?

Can you convert my pictures?

Photos, Negatives, Slides

Photos, Negatives & Slides

How do I set up a return?Updated 24 days ago